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CRMdesk vs. Freshdesk Omni

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CRMdesk

    Score8 out of 10
    N/ACRMdesk is a help desk portal with a hosted knowledge base and ticket management capability.

    $49

    per month

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Pricing
    CRMdeskFreshdesk Omni
    Editions & Modules
    5 Customer Service Representatives
    $49
    STD Monthly
    5 Customer Service Representatives
    $75
    PRO Monthly
    10 Customer Service Representatives
    $75
    STD Monthly
    10 Customer Service Representatives
    $99
    PRO Monthly
    25 Customer Service Representatives
    $149
    STD Monthly
    25 Customer Service Representatives
    $199
    PRO Monthly
    Unlimited Customer Service Representatives
    $249
    STD Monthly
    Unlimited Customer Service Representatives
    $299
    PRO Monthly
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    CRMdeskFreshdesk Omni
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CRMdeskFreshdesk Omni
    Incident and problem management
    Comparison of Incident and problem management features of CRMdesk and Freshdesk Omni
    Feature
    CRMdesk
    -
    Ratings
    Freshdesk Omni
    8.5
    1 Ratings
    Organize and prioritize service tickets00 Ratings9.11 Ratings
    Expert directory00 Ratings9.11 Ratings
    Subscription-based notifications00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings9.11 Ratings
    Self Help Community
    Comparison of Self Help Community features of CRMdesk and Freshdesk Omni
    Feature
    CRMdesk
    -
    Ratings
    Freshdesk Omni
    9.1
    1 Ratings
    External knowledge base00 Ratings9.11 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of CRMdesk and Freshdesk Omni
    Feature
    CRMdesk
    -
    Ratings
    Freshdesk Omni
    7.3
    1 Ratings
    Customer portal00 Ratings9.11 Ratings
    IVR00 Ratings7.31 Ratings
    Social integration00 Ratings4.51 Ratings
    Email support00 Ratings7.31 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    User Ratings
    CRMdeskFreshdesk Omni
    Likelihood to Recommend
    -
    (0 ratings)
    7.3
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)