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CRMdesk vs. Gladly CX Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CRMdesk

    Score8 out of 10
    N/ACRMdesk is a help desk portal with a hosted knowledge base and ticket management capability.

    $49

    per month

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    CRMdeskGladly CX Platform
    Editions & Modules
    5 Customer Service Representatives
    $49
    STD Monthly
    5 Customer Service Representatives
    $75
    PRO Monthly
    10 Customer Service Representatives
    $75
    STD Monthly
    10 Customer Service Representatives
    $99
    PRO Monthly
    25 Customer Service Representatives
    $149
    STD Monthly
    25 Customer Service Representatives
    $199
    PRO Monthly
    Unlimited Customer Service Representatives
    $249
    STD Monthly
    Unlimited Customer Service Representatives
    $299
    PRO Monthly
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    CRMdeskGladly CX Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    CRMdeskGladly CX Platform
    Incident and problem management
    Comparison of Incident and problem management features of CRMdesk and Gladly CX Platform
    Feature
    CRMdesk
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of CRMdesk and Gladly CX Platform
    Feature
    CRMdesk
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of CRMdesk and Gladly CX Platform
    Feature
    CRMdesk
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    CRMdeskGladly CX Platform
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)