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CSG Xponent vs. Medallia Experience Orchestration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CSG Xponent
Score 0.0 out of 10
N/A
CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes, quicken time to value and reduce risk.N/A
Medallia Experience Orchestration
Score 0.0 out of 10
N/A
Medallia Experience Orchestration (formerly Thunderhead ONE Engagement Hub) is a unifying tech layer that learns, understands and orchestrates customer journeys and conversations. It helps users understand each customer’s true intent, across journeys, touchpoints and time to help users to meet individual needs across their entire experience: on web, mobile apps, email, call centers and even in-store. And since orchestration happens in real-time, the vendor states users can gather insights to…N/A
Pricing
CSG XponentMedallia Experience Orchestration
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CSG XponentMedallia Experience Orchestration
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CSG XponentMedallia Experience Orchestration
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User Testimonials
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ScreenShots

CSG Xponent Screenshots

Screenshot of CSG Xponent Journey Mapping Tool guides ideation and planning to strategize ideal experiences.Screenshot of CSG Xponent Decisioning Tool bridges the touchpoint gaps caused and ensures customers engagement is improved at every stage of the customer lifecycle using AI and business logic.Screenshot of CSG Xponent CDP capabilities brings customer information together into a single system to convert complexity into clear, simple, customer-centric actions.Screenshot of CSG Xponent Analytics capabilities track and report both historically and real-time insights, across connected channels.Screenshot of CSG Xponent Segmentation and Activation resources deliver real-time, custom rules driven data segmentation and attribute creation.