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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Custify

    Score9.9 out of 10
    Small Businesses (1-50 employees)
    Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Pricing
    CustifyFreshsuccess
    Editions & Modules
    No answers on this topic
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Offerings
    Pricing Offerings
    CustifyFreshsuccess
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CustifyFreshsuccess
    Considered Both Products
    Custify
    Chose Custify
    Custify was simpler to integrate and easier to use. We got troubled by enterprise-grade software as it has a lot of requirements and were sometimes even shocked that the data is kept only for a short timeframe so no historical data digging was possible. Custify helped here a lot.
    Incentivized
    Freshworks Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CustifyFreshsuccess
    Security
    Comparison of Security features of Custify and Freshsuccess
    Feature
    Custify
    7.0
    11 Ratings
    Freshsuccess
    10.0
    5 Ratings
    Role-based user permissions7.011 Ratings10.05 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Custify and Freshsuccess
    Feature
    Custify
    8.0
    11 Ratings
    Freshsuccess
    7.1
    6 Ratings
    API8.011 Ratings7.25 Ratings
    Integration with Salesforce.com8.01 Ratings7.26 Ratings
    Integration with Marketo00 Ratings7.01 Ratings
    Integration with Eloqua00 Ratings7.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Custify and Freshsuccess
    Feature
    Custify
    9.0
    11 Ratings
    Freshsuccess
    8.6
    6 Ratings
    Product usage9.011 Ratings8.16 Ratings
    Help desk / support tickets9.11 Ratings9.15 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Custify and Freshsuccess
    Feature
    Custify
    8.3
    11 Ratings
    Freshsuccess
    7.1
    6 Ratings
    NPS surveys8.01 Ratings7.02 Ratings
    Sponsor tracking8.02 Ratings7.01 Ratings
    Customer profiles8.011 Ratings7.15 Ratings
    Automated workflow9.011 Ratings8.06 Ratings
    Internal collaboration7.011 Ratings5.35 Ratings
    Customer health scoring9.011 Ratings8.16 Ratings
    Customer segmentation9.011 Ratings7.25 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Custify and Freshsuccess
    Feature
    Custify
    9.0
    11 Ratings
    Freshsuccess
    7.4
    6 Ratings
    Customer health trends9.011 Ratings9.16 Ratings
    Engagement analytics9.011 Ratings7.06 Ratings
    Dashboards9.03 Ratings9.16 Ratings
    Revenue forecasting00 Ratings4.44 Ratings
    User Ratings
    CustifyFreshsuccess
    Likelihood to Recommend
    9.0
    (11 ratings)
    6.3
    (6 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (2 ratings)
    -
    (0 ratings)