Custify vs. UserTesting
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Custify | Score9.9 out of 10 | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A |
 UserTesting | Score7.9 out of 10 | N/A | UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale. | N/A |
| Custify | UserTesting | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Custify | UserTesting | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Security |
| |||||||||||||||||||||||||
| Platform & Infrastructure |
| |||||||||||||||||||||||||
| Customer Data Extraction / Integration |
| |||||||||||||||||||||||||
| Customer Success Management |
| |||||||||||||||||||||||||
| CSM Reporting & Analytics |
| |||||||||||||||||||||||||
| Custify | UserTesting | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.1 |
| Likelihood to Renew | - | 8.5 |
| Usability | 9.0 | 8.1 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | 9.0 | 8.3 |
| Implementation Rating | - | 4.6 |
| Configurability | - | 7.3 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |