TrustRadius: an HG Insights company

CustomerGauge vs. Satmetrix (discontinued)

Save this comparison

Save this comparison

CustomerGauge

Satmetrix (discontinued)

16 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CustomerGauge

    		N/AN/ACustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research.N/A

    Satmetrix (discontinued)

    Score8 out of 10
    		N/ASatmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
    Pricing
    CustomerGaugeSatmetrix (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CustomerGaugeSatmetrix (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CustomerGaugeSatmetrix (discontinued)
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of CustomerGauge and Satmetrix (discontinued)
    Feature
    CustomerGauge
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Survey templates00 Ratings8.02 Ratings
    Themes00 Ratings8.02 Ratings
    Custom logo/branding00 Ratings8.02 Ratings
    Survey Content
    Comparison of Survey Content features of CustomerGauge and Satmetrix (discontinued)
    Feature
    CustomerGauge
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Changes to live survey00 Ratings8.02 Ratings
    Question design help00 Ratings8.02 Ratings
    Multiple question types00 Ratings8.02 Ratings
    Survey Logic
    Comparison of Survey Logic features of CustomerGauge and Satmetrix (discontinued)
    Feature
    CustomerGauge
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Survey logic flexibility00 Ratings8.02 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of CustomerGauge and Satmetrix (discontinued)
    Feature
    CustomerGauge
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Response tracking00 Ratings8.02 Ratings
    Data export00 Ratings8.02 Ratings
    Standard reports00 Ratings8.02 Ratings
    Custom reports00 Ratings8.02 Ratings
    Analytics00 Ratings8.02 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of CustomerGauge and Satmetrix (discontinued)
    Feature
    CustomerGauge
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Access controls00 Ratings8.02 Ratings
    Compliance00 Ratings8.02 Ratings
    User Ratings
    CustomerGaugeSatmetrix (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    4.0
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.1
    (5 ratings)