Customer.io

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Customer.io	Score9.5 out of 10	Small Businesses (1-50 employees)	Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year.	$100 per month

Pricing

Customer.io

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Pricing Offerings
Customer.io
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Optional

Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation.

Community Pulse
Key User Insights
	Customer.io
Considered Both Products	Customer.io Verified User Chose Customer.io Customer.io has in my opinion more robust features for comms campaigns vs some of the other tools available on the market that have other focuses primarily and then have CRM tacked on. We've also found Customer.io to be more easy to integrate with the tech stack of our business … Incentivized Helpful? Jasmine Reyes Marketing Manager in Marketing at Freelance (Marketing & Advertising, 1-10 employees) Chose Customer.io Customer.io is much more comprehensive and powerful. It takes some getting used to but once you understand how it works, you have a ton of control when it comes to email marketing. Incentivized Helpful? Padraic Ryan Community Manager in Information Technology at eCommerceFuel (Internet, 1-10 employees) Chose Customer.io I found Customer.io much easier to navigate than any of the other email platforms out there, and the pricing is MUCH better as well. Incentivized Helpful? Joel McLean Growth Product Manager in Product Management at First. (Real Estate, 51-200 employees) Chose Customer.io Customer is much more flexible and enables a greater amount of personalization. Incentivized Helpful? Mike Koolwijk Marketing Automation & SEO Specialist in Marketing at Klantenfabriek.nl (Marketing & Advertising, 1-10 employees) Chose Customer.io Customer.io is one of the tools we use or suggest based on the situation. Customer.io is in a place between basic email marketing and marketing automation (in my opinion). And suits well with clients who wants to advance or start with marketing automation. It's easy, the price … Incentivized Helpful? Santiago Valdés Cofounder / Marketing, Growth, Technology, Experience in Marketing at Vestuá (Retail, 11-50 employees) Chose Customer.io We used Autopilot in the past. It worked well but the integration wasn't very good, considering they only used cookies. We have a very complex system right now to be able to track every customer, and it was expensive but worth it. Autopilot worked very well when we were … Incentivized Helpful? Verified User Chose Customer.io I think Customer.io is a unique product. Most of the other email marketing products you'll find are more B2B focused and don't provide a good solution for high volume emails at a low price. If you're a B2C company, I can't think of any email product I'd rather use than … Incentivized Helpful? Ted Bennett User Engagement in Sales at Appcues (Computer Software, 11-50 employees) Chose Customer.io We do still use HubSpot, but their email automation is very native and fixed within HubSpot. We needed something that was going to collect our events and integrate 2-ways with Segment in order to effectively send the campaigns we desired. There are so many events in our app … Incentivized Helpful? Sean Anderson Director of Operations at MyTime (Internet, 11-50 employees) Chose Customer.io Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against … Incentivized Helpful? Verified User Chose Customer.io because the functonalities and how it is integrated with our Redshift database Incentivized Helpful? Verified User Chose Customer.io Customer.io had the best suite of features and - most importantly for us - was willing to sign a BAA with us so we could maintain HIPAA compliance. Mailchimp was fine but we felt Customer.io had a cleaner interface and was easier for general marketers who aren't dedicated email … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
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User Ratings
	Customer.io
Likelihood to Recommend	10.0 (9 ratings)
Usability	9.0 (1 ratings)

Customer.io

Customer.io

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