Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year.
$100
per month
Zendesk Suite
Score8.8 out of 10
N/A
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
$69
per month per agent
Pricing
Customer.io
Zendesk Suite
Editions & Modules
No answers on this topic
Suite Team
$69
per month per agent
Suite Growth
$115
per month per agent
Suite Professional
$149
per month per agent
Suite Enterprise
Contact Sales
Offerings
Pricing Offerings
Customer.io
Zendesk Suite
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
Optional
Additional Details
Essentials: For startups and small teams engaging customers on their mobile and web apps.
- Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community
Premium: For high-growth companies looking for greater control over their messaging outcomes.
- Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance
Enterprise: For at-scale companies looking to create world-class customer experiences.
- Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation.
20% discount available with annual pricing.
More Pricing Information
Community Pulse
Customer.io
Zendesk Suite
Considered Both Products
Customer.io
Verified User
Chose Customer.io
Customer.io has in my opinion more robust features for comms campaigns vs some of the other tools available on the market that have other focuses primarily and then have CRM tacked on. We've also found Customer.io to be more easy to integrate with the tech stack of our business …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Customer.io
Customer.io had the best suite of features and - most importantly for us - was willing to sign a BAA with us so we could maintain HIPAA compliance. Mailchimp was fine but we felt Customer.io had a cleaner interface and was easier for general marketers who aren't dedicated email …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk
No answer on this topic
Key User Insights
Would buy again
No answers on this topic
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Delivers good value for the price
No answers on this topic
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Happy with the feature set
No answers on this topic
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Lived up to sales and marketing promises
No answers on this topic
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Implementation went as expected
No answers on this topic
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Features
Customer.io
Zendesk Suite
Incident and problem management
Comparison of Incident and problem management features of Customer.io and Zendesk Suite
Feature
Customer.io
-
Ratings
Zendesk Suite
8.8
154 Ratings
Organize and prioritize service tickets
00 Ratings
9.1153 Ratings
Expert directory
00 Ratings
8.3102 Ratings
Subscription-based notifications
00 Ratings
8.6106 Ratings
ITSM collaboration and documentation
00 Ratings
8.5104 Ratings
Ticket creation and submission
00 Ratings
9.3153 Ratings
Ticket response
00 Ratings
9.3152 Ratings
Self Help Community
Comparison of Self Help Community features of Customer.io and Zendesk Suite
Feature
Customer.io
-
Ratings
Zendesk Suite
8.5
139 Ratings
External knowledge base
00 Ratings
8.5133 Ratings
Internal knowledge base
00 Ratings
8.5127 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Customer.io and Zendesk Suite
