TrustRadius: an HG Insights company

Customer Thermometer vs. GetFeedback

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customer Thermometer

    Score6 out of 10
    N/ACustomer Thermometer is a customer satisfaction survey customers can answer from their inbox, boasting leading response rates, from the company of the same name in Brighton.

    $29

    per month

    GetFeedback

    Score6.9 out of 10
    N/AGetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

    $20

    per month

    Pricing
    Customer ThermometerGetFeedback
    Editions & Modules
    Runner (50 responses per month)
    $29.00
    per month
    Jumper (200 responses per month)
    $49.00
    per month
    Flyer (500 responses per month)
    $99.00
    per month
    Mach 1 (1,000 responses per month)
    $159.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Customer ThermometerGetFeedback
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Customer ThermometerGetFeedback
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Customer Thermometer and GetFeedback
    Feature
    Customer Thermometer
    -
    Ratings
    GetFeedback
    7.8
    11 Ratings
    Survey templates00 Ratings7.99 Ratings
    Themes00 Ratings8.611 Ratings
    Custom logo/branding00 Ratings7.010 Ratings
    Survey Content
    Comparison of Survey Content features of Customer Thermometer and GetFeedback
    Feature
    Customer Thermometer
    -
    Ratings
    GetFeedback
    6.1
    11 Ratings
    Changes to live survey00 Ratings8.011 Ratings
    Question design help00 Ratings3.411 Ratings
    Multiple question types00 Ratings7.011 Ratings
    Survey Logic
    Comparison of Survey Logic features of Customer Thermometer and GetFeedback
    Feature
    Customer Thermometer
    -
    Ratings
    GetFeedback
    7.1
    11 Ratings
    Survey logic flexibility00 Ratings7.111 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Customer Thermometer and GetFeedback
    Feature
    Customer Thermometer
    -
    Ratings
    GetFeedback
    4.9
    11 Ratings
    Response tracking00 Ratings8.910 Ratings
    Data export00 Ratings7.111 Ratings
    Standard reports00 Ratings1.810 Ratings
    Custom reports00 Ratings2.49 Ratings
    Analytics00 Ratings4.110 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Customer Thermometer and GetFeedback
    Feature
    Customer Thermometer
    -
    Ratings
    GetFeedback
    8.0
    9 Ratings
    Access controls00 Ratings6.09 Ratings
    Compliance00 Ratings10.07 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Customer Thermometer and GetFeedback
    Feature
    Customer Thermometer
    -
    Ratings
    GetFeedback
    8.0
    6 Ratings
    Vendor-offered crowdsourcing00 Ratings9.01 Ratings
    Respondent restrictions00 Ratings7.06 Ratings
    User Ratings
    Customer ThermometerGetFeedback
    Likelihood to Recommend
    -
    (0 ratings)
    7.9
    (11 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)