CustomerSuccessBox vs. Nextiva Customer Experience
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CustomerSuccessBox | Score9.5 out of 10 | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
 Nextiva Customer Experience | Score9.7 out of 10 | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
| Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| CSM Reporting & Analytics |
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| CustomerSuccessBox | Nextiva Customer Experience | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 10.0 |
| Usability | 9.3 | - |
| Support Rating | 9.3 | - |