CustomerSuccessBox vs. PG Forsta HX Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CustomerSuccessBox | Score9.5 out of 10 | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
 PG Forsta HX Platform | Score8 out of 10 | N/A | The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. | N/A |
| CustomerSuccessBox | PG Forsta HX Platform | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
| Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| CustomerSuccessBox | PG Forsta HX Platform | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Platform & Infrastructure |
| ||||||||||||||||||||||
| Customer Data Extraction / Integration |
| ||||||||||||||||||||||
| Customer Success Management |
| ||||||||||||||||||||||
| CSM Reporting & Analytics |
| ||||||||||||||||||||||
| CustomerSuccessBox | PG Forsta HX Platform | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 9.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | 9.3 | 7.1 |
| Support Rating | 9.3 | 8.0 |
| Implementation Rating | - | 9.0 |