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CustomerSuccessBox vs. Sprinklr Service

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CustomerSuccessBox

15 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CustomerSuccessBox

    Score9.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    		What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.…N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    CustomerSuccessBoxSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    CustomerSuccessBoxSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$499 per userOptional
    Additional DetailsThe pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    CustomerSuccessBoxSprinklr Service
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of CustomerSuccessBox and Sprinklr Service
    Feature
    CustomerSuccessBox
    8.5
    11 Ratings
    Sprinklr Service
    -
    Ratings
    API8.59 Ratings00 Ratings
    Integration with Salesforce.com8.57 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of CustomerSuccessBox and Sprinklr Service
    Feature
    CustomerSuccessBox
    9.4
    15 Ratings
    Sprinklr Service
    -
    Ratings
    Product usage9.315 Ratings00 Ratings
    Help desk / support tickets9.512 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of CustomerSuccessBox and Sprinklr Service
    Feature
    CustomerSuccessBox
    9.0
    15 Ratings
    Sprinklr Service
    -
    Ratings
    NPS surveys7.811 Ratings00 Ratings
    Sponsor tracking9.18 Ratings00 Ratings
    Customer profiles9.014 Ratings00 Ratings
    Automated workflow9.514 Ratings00 Ratings
    Customer health scoring9.313 Ratings00 Ratings
    Customer segmentation9.515 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of CustomerSuccessBox and Sprinklr Service
    Feature
    CustomerSuccessBox
    8.8
    15 Ratings
    Sprinklr Service
    -
    Ratings
    Customer health trends9.313 Ratings00 Ratings
    Engagement analytics8.614 Ratings00 Ratings
    Revenue forecasting8.29 Ratings00 Ratings
    Dashboards9.315 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of CustomerSuccessBox and Sprinklr Service
    Feature
    CustomerSuccessBox
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CustomerSuccessBox and Sprinklr Service
    Feature
    CustomerSuccessBox
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    CustomerSuccessBoxSprinklr Service
    Likelihood to Recommend
    9.5
    (15 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    9.3
    (15 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    9.3
    (15 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)