SolarWinds Dameware Remote Support (DRS) vs. LogMeIn Central by GoTo

SolarWinds Dameware Remote Support (DRS)

LogMeIn Central by GoTo

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SolarWinds Dameware Remote Support (DRS)	Score7.3 out of 10	N/A	DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…	$520 one-time fee
LogMeIn Central by GoTo	Score9.1 out of 10	N/A	Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.	$80 per month

Pricing

SolarWinds Dameware Remote Support (DRS)

LogMeIn Central by GoTo

Dameware Mini Remote Control: $370
one-time fee
Dameware Remote Support: $520
one-time fee

LogMeIn Central: $80
per month (minimum 25 computers)

Pricing Offerings
SolarWinds Dameware Remote Support (DRS)	LogMeIn Central by GoTo
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

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Community Pulse
Key User Insights
	SolarWinds Dameware Remote Support (DRS)	LogMeIn Central by GoTo
Considered Both Products	SolarWinds No answer on this topic	GoTo (formerly LogMeIn) Rich Platt Executive Desktop Support in Information Technology at IAC (Media Production, 1001-5000 employees) Chose LogMeIn Central by GoTo Dameware is a very good product and fantastic with server environments but personally doesn't come close to LogMeIn when talking about assisting users who are on different LANs all around the world. TeamViewer has a good product but prefer Logmein's dashboard and ease of use. Incentivized Helpful? James Brice Business Owner in Information Technology at Bricenet (Information Technology and Services, 11-50 employees) Chose LogMeIn Central by GoTo I didn't select LogMeIn as it was too expensive for my needs. I spent weeks looking for an alternative and ended up using DameWare for local support and ConnectWise Control for unattended access, remote support, and meetings. Using both of these was cheaper than a single … Incentivized Helpful? Doug Ellis Owner/President in Information Technology at Unison Technology Inc (Information Technology and Services, 1-10 employees) Chose LogMeIn Central by GoTo The products that I have tested are either over complicated, required too much from the customer to initiate sessions or don't perform as well as LogMeIn. Even though I could possibly save money on a subscription to another product, I find the ease of use and consistency to … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

SolarWinds Dameware Remote Support (DRS)

LogMeIn Central by GoTo

Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and LogMeIn Central by GoTo
Feature	SolarWinds Dameware Remote Support (DRS) 8.6 65 Ratings	LogMeIn Central by GoTo 8.7 96 Ratings
Screen sharing	10.053 Ratings	9.988 Ratings
File transfer	10.050 Ratings	9.193 Ratings
Instant message	8.347 Ratings	9.363 Ratings
Secure remote access with Smart Card authentication	8.716 Ratings	9.014 Ratings
Access to sleeping/powered-off computers	9.035 Ratings	6.866 Ratings
Over-the-Internet remote session	8.548 Ratings	9.994 Ratings
Initiate remote control from mobile	9.025 Ratings	8.078 Ratings
Remote management of servers & workstations	9.158 Ratings	9.586 Ratings
Remote Active Directory® management	7.239 Ratings	8.934 Ratings
Centralized management dashboard	8.238 Ratings	8.683 Ratings
Session record	8.55 Ratings	8.146 Ratings
Annotations	7.94 Ratings	8.735 Ratings
Monitoring and Alerts	8.75 Ratings	8.258 Ratings
Multi-platform remote control	7.131 Ratings	8.163 Ratings

User Ratings
	SolarWinds Dameware Remote Support (DRS)	LogMeIn Central by GoTo
Likelihood to Recommend	8.3 (66 ratings)	8.3 (96 ratings)
Likelihood to Renew	9.0 (13 ratings)	9.1 (4 ratings)
Usability	9.0 (10 ratings)	9.8 (84 ratings)
Availability	9.0 (1 ratings)	9.9 (82 ratings)
Performance	8.5 (2 ratings)	- (0 ratings)
Support Rating	5.0 (9 ratings)	9.1 (5 ratings)
In-Person Training	9.0 (1 ratings)	- (0 ratings)
Online Training	9.0 (1 ratings)	- (0 ratings)
Implementation Rating	5.0 (8 ratings)	9.1 (3 ratings)
Configurability	9.5 (2 ratings)	- (0 ratings)
Ease of integration	9.5 (2 ratings)	- (0 ratings)
Product Scalability	8.0 (2 ratings)	- (0 ratings)
Vendor post-sale	9.5 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.5 (2 ratings)	- (0 ratings)

SolarWinds Dameware Remote Support (DRS) vs. LogMeIn Central by GoTo

SolarWinds Dameware Remote Support (DRS)

LogMeIn Central by GoTo

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