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SolarWinds Dameware Remote Support (DRS) vs. TeamViewer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Dameware Remote Support (DRS)

    Score7.3 out of 10
    N/ADameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

    $520

    one-time fee

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    SolarWinds Dameware Remote Support (DRS)TeamViewer
    Editions & Modules
    Dameware Mini Remote Control
    $370
    one-time fee
    Dameware Remote Support
    $520
    one-time fee
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    SolarWinds Dameware Remote Support (DRS)TeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.—
    More Pricing Information
    Community Pulse
    SolarWinds Dameware Remote Support (DRS)TeamViewer
    Considered Both Products
    SolarWinds
    Chose SolarWinds Dameware Remote Support (DRS)
    Dameware stacks up quite well against TeamViewer, it has similar functionality but lacks the easy over the internet connections that TeamViewer is known for. Dameware is more of a domain-based remote support application and works very well in that use case. We chose Dameware …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    TeamViewer is an easier tool to use but the drawback in comparison to DRS is that the user has to install the agent.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    They both provide the same support, though I think Dameware has more features available than TeamViewer does. Between the two, I would recommend Dameware Remote Support for the additional features and better support.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We have tried countless other solutions (Bomgar, TeamViewer, LogMeIn) and I can safely say nothing comes close to Dameware. It's fast, efficient and has a simple interface. Very easy for users to use and cost less than other solutions. If your company currently uses something …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    DameWare works very well in series with TeamViewer, which is used by our vendors.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We have used TeamViewer. We can support our users without the connection dropping. The product has many abilities that DameWare is barely implementing into their software, such as chat. TeamVewer has this ability along with VOIP, chat, file transfer, webcam, and meetings.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    Dameware Remote Support has more features than any of the other Remote Support products I've tested and it's much more affordable than almost any other program in this class. It has all of the features you will need and some you may not have even considered for this type of …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We still have licenses with some competitors software for other reasons, such as large webinars. But the way that Dameware Remote Support tops all of the solutions is with all the included features to manage the network and users, active directory, software, services, and more, …
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    DameWare does what the others do as well.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    We do use simple Lync screensharing and IM chat since we already use it. We evaluated Citrix GoToAssist, Windows Remote Desktop Connection/Manager, RealVNC, WebEx, TeamViewer.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    DameWare provides a good response time without a lag.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    I like DameWare better.
    Incentivized
    Chose SolarWinds Dameware Remote Support (DRS)
    I have tried TeamViewer, but it does not have all the functionality of DameWare Remote Support. There are much more features packed into this product compared to TeamViewer. I choose DameWare Remote Support because I used it for 7 years at my previous place and it served me …
    Incentivized
    TeamViewer
    Chose TeamViewer
    We are currently using LogMeIn Rescue now, whereas we were using TeamViewer. Our company changed due to Multi-factor authentication and more secure performance. To tell you the truth, I like all of the remote desktop support assistance apps to help others equally as far as …
    Incentivized
    Chose TeamViewer
    All platforms and products are similar and each have their strengths and weaknesses so it is hard to generalize given that everyone's needs are different, but TeamViewer has proven to us to be not only versatile, easy to deploy and have a small foot print but also very secure …
    Incentivized
    Chose TeamViewer
    TeamViewer licensing is easier to navigate.
    Incentivized
    Chose TeamViewer

    TeamViewer is far superior to LogMeIn Pro for file transfers and remote copy and paste. I believe LogMeIn Pro has the same capabilities, but using them is awkward and not intuitive. TeamViewer's screen scaling, display quality, and multiple monitor support is far better than …

    Incentivized
    Chose TeamViewer
    TeamViewer is at the top of the list for reliability and functionality. You can always depend on being able to connect and find the computers you are trying to access remotely.
    Incentivized
    Chose TeamViewer
    LogMeIn, but you need an more complex infrastructure. Dameware remote but you can't connect thru an internet connection
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Dameware Remote Support (DRS)TeamViewer
    Remote Administration
    Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and TeamViewer
    Feature
    SolarWinds Dameware Remote Support (DRS)
    8.6
    65 Ratings
    TeamViewer
    8.4
    470 Ratings
    Screen sharing10.053 Ratings00 Ratings
    File transfer10.050 Ratings8.7440 Ratings
    Instant message8.347 Ratings8.5406 Ratings
    Secure remote access with Smart Card authentication8.716 Ratings00 Ratings
    Access to sleeping/powered-off computers9.035 Ratings7.9305 Ratings
    Over-the-Internet remote session8.548 Ratings00 Ratings
    Initiate remote control from mobile9.025 Ratings00 Ratings
    Remote management of servers & workstations9.158 Ratings00 Ratings
    Remote Active Directory® management7.239 Ratings00 Ratings
    Centralized management dashboard8.238 Ratings00 Ratings
    Session record8.55 Ratings8.5307 Ratings
    Annotations7.94 Ratings7.387 Ratings
    Monitoring and Alerts8.75 Ratings00 Ratings
    Multi-platform remote control7.131 Ratings00 Ratings
    User Ratings
    SolarWinds Dameware Remote Support (DRS)TeamViewer
    Likelihood to Recommend
    8.3
    (66 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    10.0
    (64 ratings)
    Usability
    9.0
    (10 ratings)
    9.0
    (57 ratings)
    Availability
    9.0
    (1 ratings)
    9.1
    (5 ratings)
    Performance
    8.5
    (2 ratings)
    9.1
    (5 ratings)
    Support Rating
    5.0
    (9 ratings)
    9.5
    (50 ratings)
    In-Person Training
    9.0
    (1 ratings)
    9.1
    (2 ratings)
    Online Training
    9.0
    (1 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    5.0
    (8 ratings)
    8.9
    (80 ratings)
    Configurability
    9.5
    (2 ratings)
    9.1
    (4 ratings)
    Ease of integration
    9.5
    (2 ratings)
    9.1
    (5 ratings)
    Product Scalability
    8.0
    (2 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    9.5
    (2 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    9.5
    (2 ratings)
    9.1
    (5 ratings)