Datadog vs. New Relic

Datadog

New Relic

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Datadog	Score 8.4 out of 10	N/A	Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.	$1.27 per month (billed annually) per host
New Relic	Score 7.9 out of 10	N/A	New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.	$0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Pricing

Datadog

New Relic

Editions & Modules

Log Management: $1.27
per month (billed annually) per host
Infrastructure: $15.00
per month (billed annually) per host
Standard: $18
per month per host
Enterprise: $27
per month per host
DevSecOps Pro: $27
per month per host
APM: $31.00
per month (billed annually) per host
DevSecOps Enterprise: $41
per month per host

Free (Forever): $0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform: $0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence: $0.50
per month per event (after first 1000 free events per month)
Standard: $99
per month per full user (after first free full user - unlimited free basic users)
Pro: Contact sales team
Enterprise: Contact sales team

Offerings

Pricing Offerings
Datadog	New Relic
Free Trial
Yes	No
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Discount available for annual pricing. Multi-Year/Volume discounts available (500+ hosts/mo).

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More Pricing Information

Community Pulse
	Datadog	New Relic
Considered Both Products	Datadog Verified User Anonymous Chose Datadog In terms of usability, I’ve found Datadog significantly more approachable and powerful compared to Elasticsearch, especially for day-to-day operational monitoring. Datadog offers a much more cohesive, user-friendly interface out of the box, with built-in support for metrics, … Incentivized Helpful? Verified User Anonymous Chose Datadog Kibana and New Relic Incentivized Helpful? Verified User Anonymous Chose Datadog Datadog is an all in one solution. It has everything in one place so you don't have to go from application to application and try to figure out what exactly happened. No more stitching database errors from one third party to backend errors in another to front end errors in … Incentivized Helpful? Verified User Anonymous Chose Datadog the search query is very easy to search the logs Incentivized Helpful? Verified User Anonymous Chose Datadog Datadog crushed the competition on price and offering more solutions in one product cutting down on implementation time and effort while ensuring that the "integration" between one of their offerings was completely compatible with any of the others. I'm sure it's not the case … Incentivized Helpful? Verified User Anonymous Chose Datadog We've completely replaced New Relic with Datadog and find it easier to use and more comprehensive. Our AWS and Sentry usage will continue for now. But Datadog gives us a much broader coverage - we can monitor our AWS services and many other services that interact with them. … Incentivized Helpful? Verified User Anonymous Chose Datadog Dynatrace was cheaper but, in my opinion, its setup, features, and overall user experience do not come close to what Datadog can offer, making it more of a pain to use and not worth the cheaper cost over Datadog (especially if migrating away from Datadog to dynatrace). … Incentivized Helpful? Verified User Anonymous Chose Datadog Better performance and visibility than what I was able to obtain out of AppDynamics Their OnCall offering is very fresh still, but is already almost at parity with Splunk On Call (VictorOps) Incentivized Helpful? Anuj Rai Performance Engineer Chose Datadog The first reason for selecting Datadog was of course it's pricing which is quite better in terms of competitor like Appdynamics and splunk. Second thing is versatile services which they are offering on one platform which means entire end to end services can be monitor at one … Incentivized Helpful? Aman Makwana DevOps Engineer Chose Datadog It's a one-stop solution for all our needs whereas in other open-source tools, we have an operational overhead to keep and manage the uptime of these tools as well and also manage their versioning, upgrade, and patching cycle. Also if there are any bugs then we have to raise an … Incentivized Helpful? Verified User Anonymous Chose Datadog One of the most important reason is single agent configuration for all kinds of monitoring. It also proved an auto upgrade feature of agents that reduces the overhead. It also provides range of options when it comes to data visualization and dashboards. It also provide tagging … Incentivized Helpful? Verified User Anonymous Chose Datadog Kubernetes with Prometheus and other open-source options. It is prone to more toil to set up but the stack can be largely replicated in open source technologies. Incentivized Helpful? RR Rajeshh Raghavan Systems Analyst, Engineering Chose Datadog OEM and Vertica Management console are limited to their own databases whereas Datadog has the ability to monitor multiple types of databases. Incentivized Helpful? Verified User Anonymous Chose Datadog New Relic was a good tool but had really pushy salespeople. They also released a product called infrastructure recently, and it was worse than their previous product (servers). The previous product was also free! Needless to say, we will not be going back to New Relic any time … Incentivized Helpful? Verified User Anonymous Chose Datadog Easier to set up and integrate with other auxiliary tools. The cost was also a benefit along with self-service capabilities. We could set up Data Dog by ourselves, versus needing to bring additional consulting efforts to setup Dynatrace. Reliability of results (less false … Incentivized Helpful? Verified User Anonymous Chose Datadog Ultimately, Datadog had the most already-built bridges into our existing infrastructure -- third parties that we're using for certain services are far more likely to work with Datadog than other systems. This means that, while expensive, Datadog has done a tremendous amount of … Incentivized Helpful? Gabriel Samaroo Senior Software Engineer Chose Datadog Datadog has been harder to setup out-of-the-box compared to its alternatives, although it's graphs and dashboards have been more useful. Other tools handle individual tasks better. For example, Splunk has been the best logging tool I've used, and New Relic is great for CPU and … Incentivized Helpful? Anthony Zappala ServiceNow Lead Engineer/Architect Chose Datadog No alternatives were considered for our needs. Incentivized Helpful? Rahul Narula Senior Engineer Chose Datadog It has been easier to work with Datadog for all our business needs and get things on their roadmap if we found it lacking. Currently we use a mix of various tools as they were existing prior to Datadog came. We are evaluating new offering like Datadog's latest log management to … Incentivized Helpful? Girivaru Tarun Customer Success Manager Chose Datadog I am listing how Datadog is better than below chosen NotSensu - Datadog has more integrations and easy to use UI. Prometheus - Datadog Integration are more in number than, simple installation process Incentivized Helpful? Verified User Anonymous Chose Datadog We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others. Incentivized Helpful? Mariano Koldobsky Project Leader Chose Datadog I have only used Datadog Incentivized Helpful? Verified User Anonymous Chose Datadog The pricing, the customer service and it most importantly it does the job we expect. Incentivized Helpful? Kevin Van Heusen Software Architect Chose Datadog Geckoboard has nice dashboard options, however their third party system support isn't as strong as Datadog. Geckoboard did not support all the various server and development systems we use, whereas Datadog did. Also, Datadog has better alerting and monitoring options than … Incentivized Helpful? Deepshikha Gandhi DevOps Engineer Chose Datadog Datadog empowers us to create dashboards and visualize the state of our infrastructure in real time. It gives us control over what we want to view and how. The graphs provide deep insight into trends and anamoly detectives. These features are lacking in some of the other … Incentivized Helpful?	New Relic Anubhav Malik CTO Chose New Relic Less expensive than datadog and sentry with almost everything we need. Less effort to set up and maintain than elastic search and kibana so saved a ton on engineering bandwidth which would have otherwise been lost. Incentivized Helpful? AY Adarsh YS Frontend Developer Chose New Relic Datadog Incentivized Helpful? Verified User Anonymous Chose New Relic Prometheus, Grafana, Grafana Loki and Elasticsearch Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you … Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic stood out to us primarily because of its all-in one approach, combining APM, infra monitoring, logs and alerts in single platform. Compared to other tools we evaluated, if offered a smoother on boarding experience and required less stitching together of different … Incentivized Helpful? Sergiu Cazac Founder Chose New Relic Solarwinds was good until they migrated to a new kind of offering and discounting the old product making it more expensive and less flexible for our specific use-case. The free trial also helped me try and get started without needing to commit. I think right now New Relic is the … Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic is the easiest to adopt, the price is in line with the other tools, and it has the lowest threshold to cross in order to learn the system and the platform. Adopting OpenTelemetry has been helpful in getting data aligned, and their documentation has been sufficient for … Incentivized Helpful? Verified User Anonymous Chose New Relic The New Relic Platform addresses this challenge with the new plugin architecture. Plugins provide a way to monitor each of these technologies, extending the New Relic interface with custom-made dashboards specific to each. They pair the reporting of metrics specific to the … Incentivized Helpful? Verified User Anonymous Chose New Relic every one is using New Relic Incentivized Helpful? Verified User Anonymous Chose New Relic We selected TrackJS for error monitoring and New Relic for site speed monitoring. TrackJS is a much easier to use tool for JS error monitoring, so we never ended up consolidating tools or moving over to New Relic permanently. We use New Relic for site speed monitoring and … Incentivized Helpful? GS Greg Smith Lead Developer Chose New Relic New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools … Incentivized Helpful? Verified User Anonymous Chose New Relic At the time, we selected New Relic for the broad coverage it could provide over our landscape. Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic is used by developers and support teams at our organisation - Splunk is used more in security monitoring by our SecOps team - not sure how they might compare doing the same job Incentivized Helpful? Verified User Anonymous Chose New Relic Similar features, the New Relic data ingestion costs are better and UI better as well Incentivized Helpful? Tommy Harke VP, Engineering Chose New Relic New Relic in my opinion is a lot better than a tool like Datadog and Splunk. Cost in my opinion is the biggest concern. Incentivized Helpful? Verified User Anonymous Chose New Relic The overlap is not large, but the one advantage of the speed curve is retention: data is available permanently, which allows you to investigate the hypothesis with data collected before formulating the hypothesis. This has proven very effective for us. Incentivized Helpful? Aman Makwana DevOps Engineer Chose New Relic Dynatrace and Dynatrace Kubernetes Monitoring (Discontinued) Incentivized Helpful? Verified User Anonymous Chose New Relic 10 years ago we used AppDynamics onpremise but the cost was too high and we migrated to New Relic, more economical and modern Incentivized Helpful? Piyush Goel Senior Vice President - Engineering Chose New Relic New Relic's APM is better than Datadog's. It has better traces and dashboards. The Apdex-based alerts are accurate and work predictably even at a large scale. However, New Relic can become expensive as the volume of data ingested grows. Datadog has better dashboards and … Incentivized Helpful? VR Vishal Ranjan Senior Storage Administrator Chose New Relic PRTG and Nagios are decent products themselves; however, when compared to New Relic, they fell short on all fronts. New Relic provided a wide variety of features that the other tools didn't provide. Adding\removing devices in New Relic was quite easy and can be done with a few … Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic has been DevOps and Developer friendly to onboard and use. Also pricing-wise, it is one of the best in terms of ROI. There are few features better in other APM solutions but New Relic is working on new features faster recently. Incentivized Helpful? Verified User Anonymous Chose New Relic 50/50 Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the … Incentivized Helpful? FM Frank Mair Technical Specialist Chose New Relic New Relic had the most comprehensive solution and easier integration path. Incentivized Helpful? Verified User Anonymous Chose New Relic We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, … Incentivized Helpful?

TrustRadius Insights
	Datadog	New Relic
Highlights	Research Team Insight Published June 5, 2020 Datadog and New Relic both provide businesses with application monitoring tools to gauge performance and troubleshoot performance issues. Datadog is an IT infrastructure monitoring tool that gives IT and DevOps teams insight into their hardware and software stacks. New Relic is an application performance monitoring tool that offers detailed performance analytics for desktop, web, and mobile applications. Since Datadog is aimed at monitoring infrastructure at scale, it’s used primarily by mid-sized companies and large enterprises. New Relic, on the other hand, is used by businesses of all sizes, likely because its pricing tiers and functionality are relevant to a wide variety of team sizes and applications. Features While Datadog and New Relic both provide businesses with key information about their applications or infrastructure, they have a few unique features that set them apart from each other. Datadog has a streamlined user interface that provides a centralized location for performance monitoring, alert management, and data analysis. Additionally, Datadog supports many community-built APIs and extensions, which are freely accessible to users of the platform. These extensions can help newcomers integrate Datadog into their existing IT infrastructure. Recent additions to the Datadog platform include a mobile app, a new UI for incident management, and out-of-the-box dashboards for investigating and analyzing infrastructure security. New Relic is generally simple to install and implement, requiring no command-line scripting for Windows and Mac users. New Relic also includes strong data security features that ensure applications are as protected as possible from data breaches, which is particularly important for businesses monitoring applications with sensitive data. New Relic provides a wide variety of community resources for learning the application, helping users train themselves and troubleshoot issues without needing to contact support. Recently, New Relic overhauled their error dashboard, collecting stack traces and error metrics into a single overview for analysis and resolution. They’ve also added one-click permalinks for dashboards and curated views to help teams quickly share insights and analyses. Limitations Though Datadog and New Relic both monitor applications well, they do have a few limitations that are important to consider. Datadog has a well-designed UI, but can be challenging for new users due to the sheer magnitude of options and data offered by the platform. Datadog can also be difficult to install, requiring command-line scripting on Windows and Mac environments, which can be a problem for businesses without technical staff. Although Datadog offers security measures, it scores worse than New Relic with most security analysts. Businesses looking for high-security monitoring may prefer New Relic. New Relic offers simple installation and community learning resources, but its users may struggle with its interface. Additionally, while New Relic does offer many APIs, it does not support community development in the same way Datadog does. Some users may find that New Relic is missing an API they require, and will have to either develop the extension on their own or explore other options. Pricing Datadog offers several per-month pricing models designed to adapt to different data requirements and infrastructure scales. Their price models include per-host pricing, pricing per million events, and pricing per GB of analyzed log files. For more details on available plans and pricing, refer to the Datadog pricing page. Similarly, New Relic offers multiple service packages with varying pricing structures. Their core offering, the Full-Stack Observability package, includes infrastructure monitoring, APM, and other services. This package is free for the first user at the Standard tier and $99 per additional user per month. For information on pricing for the Pro and Enterprise tier, as well as pricing information for their telemetry data and machine-learning services, refer to the New Relic pricing page.

Best Alternatives
	Datadog	New Relic
Small Businesses	InfluxDB Score 8.8 out of 10	InfluxDB Score 8.8 out of 10
Medium-sized Companies	Logz.io Score 7.0 out of 10	Logz.io Score 7.0 out of 10
Enterprises	NetBrain Technologies Score 9.2 out of 10	NetBrain Technologies Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Datadog	New Relic
Likelihood to Recommend	9.0 (0 ratings)	6.6 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (0 ratings)
Usability	10.0 (0 ratings)	8.9 (0 ratings)
Availability	- (0 ratings)	9.1 (0 ratings)
Performance	- (0 ratings)	8.2 (0 ratings)
Support Rating	8.9 (0 ratings)	7.5 (0 ratings)
Implementation Rating	- (0 ratings)	8.0 (0 ratings)
Configurability	- (0 ratings)	9.1 (0 ratings)
Ease of integration	- (0 ratings)	9.1 (0 ratings)
Product Scalability	- (0 ratings)	9.1 (0 ratings)
Vendor post-sale	- (0 ratings)	9.1 (0 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (0 ratings)

User Testimonials
	Datadog	New Relic
Likelihood to Recommend	A one-stop solution for everything you need. Multiple functionalities are tailored to meet specific business needs. Logs are essential for any business, and Datadog manages logs effectively. Rum sessions are something new to me and have given us a new perspective on how to reverse engineer issues that we see for our customers. Incentivized Verified User Anonymous Read full review	It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense. Incentivized AJ Alex Jones Energy Engineer Read full review
Pros	Create Dashboards as per application, environments, and Custom metrics in one panel. Log aggregation, one-stop Application monitoring tools for the whole infrastructure. Playbooks, SLA definition, success and error quotas, request visualizations. DB monitoring, Serverless stack monitoring. Alerting of Production incidents so we can quickly resolve the issues on time. Incentivized Aman Makwana DevOps Engineer Read full review	Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps. NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards. Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type. ASk AI is great addition that can fetch details you need with natuaral language Incentivized Verified User Anonymous Read full review
Cons	Alert windows cause lag in notifications (e.g. if the alert window is X errors in 1 hour, we won't get alerted until the end of the 1 hour range) I would appreciate more supportive examples for how to filter and view metrics in the explorer I would like a more clear interface for metrics that are missing in a time frame, rather than only showing tags/etc. for metrics that were collected within the currently viewed time frame Incentivized Verified User Anonymous Read full review	Support for SQL like query with more functional features of analysis while viewing distributed tracing. support for very low level specific integration from APIs to classes to functions to piece of code More detailed documentation, as we faced issues while integrating for the first time. Incentivized Ratnesh Chandak Member of Techincal Staff Read full review
Likelihood to Renew	No answers on this topic	I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows. Verified User Anonymous Read full review
Usability	Datadog's user interface is quite friendly and easy to navigate. With menus clearly categorized, and ability to bookmark important dashboards, one can easily find what they're looking for. For dashboards, ability to move and resize visualizations and group them, is really helpful to organize dashboards. Automatic suggestions from Datadog for important visualizations based on the metrics and logs would provide another level of ease of use. Incentivized Verified User Anonymous Read full review	New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source. Incentivized Verified User Anonymous Read full review
Reliability and Availability	No answers on this topic	Never observed an outage Incentivized Verified User Anonymous Read full review
Performance	No answers on this topic	Always responsive. Never observed slow page loads Incentivized Verified User Anonymous Read full review
Support Rating	The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit. Incentivized Verified User Anonymous Read full review	The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed Incentivized Piyush Goel Senior Vice President - Engineering Read full review
Implementation Rating	No answers on this topic	The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up. Travis Crowder Systems Engineer Read full review
Alternatives Considered	I selected Datadog because of its features and the wide range of integration support. As I already told it supports more that 600+ integrations which helps and organization to keep everything in a single place and also its AI feature which is reducing the time for root cause analysis. Its custom dashboards features which helps us to visualize the data in a more attractive way. Incentivized Verified User Anonymous Read full review	Its covers all the observability aspects as well as giving us more competitive pricing models compared to other providers that's why I like to use New Relic in place of other tools. And also it introduces new Agentic AI features as well as it adopts AI in its RCA. As an observability tool it should reduce the RCA of any problem and New Relic is continuously focusing on that that's why I am preferring New Relic in place of other tools. Incentivized Verified User Anonymous Read full review
Scalability	No answers on this topic	Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless Incentivized Verified User Anonymous Read full review
Return on Investment	Saved us (time & money) from developing our own monitoring utilities that would pale in comparison Alerts allow us to remedy issues before our customers even know about them Tracking resource usage over time allows us to better plan for future needs, before it becomes a pain-point. Incentivized Verified User Anonymous Read full review	We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms. We were able to identify our slowest database queries and optimize them for quicker response times. Incentivized Anubhav Malik CTO Read full review
ScreenShots	Datadog Screenshots

Features

Limitations

Pricing