Datadog and PagerDuty are two IT tools that complement each other to help DevOps teams identify and address IT incidents. Datadog is an IT infrastructure monitoring tool, while PagerDuty is an IT alert management tool that helps drive DevOps workflows and incident response processes. Both tools are most commonly used by midsize to large businesses and enterprises.
Datadog and PagerDuty do not compete with each other directly, but they instead complement each other’s capabilities. They both operate in the IT incident management space, but serve different purposes. Datadog handles the initial monitoring processes, while PagerDuty handles incident alerts, escalation, and response workflows. Together, they provide a more comprehensive environment for identifying and responding to a range of IT issues.
Features
Both Datadog and PagerDuty have distinct capabilities and advantages to using each product. They can also be integrated to automate monitoring and alerts across both systems. This allows information to sync across both tools to keep all teams up to date.
On an individual level, Datadog stands out as a one-stop monitoring shop across the business’s IT stack. Reviewers highlight its ability to effectively monitor application performance and server metrics. The tool is very customizable to serve a wide range of more niche monitoring cases.
In contrast, PagerDuty is a leader in alert management, particularly when organizations scale up their alerts and escalation rules. Reviewers praise PagerDuty’s support for configuring escalation rules to meet business needs. It also makes managing alert rules and policies easier as the number of necessary alerts grow with a business’s scale.
Limitations
Each product does have some limitations worth keeping in mind.
Datadog is known for coming with a heavy learning curve, which can make implementation and adoption a more difficult process. It also lacks sufficient documentation for training and learning the system.
PagerDuty’s mobile application is its most commonly criticized feature. The mobile app is much more limited than the desktop version. It does not have the capabilities to function as an administrative portal, which limits the flexibility and usability of the tool “in the field.”
Pricing
Datadog offers a wide range of pricing models based on specific capabilities. Each use case is priced separately, usually on a per-month basis and scaling by events, hosts, or other relevant volume measurements. Feature pricing can range from $5/volume/month to $30/volume/month.
PagerDuty offers 5 different plans, each tier adding functionalities on the lower-tier plan:
- The Free plan provides on-call scheduling, unlimited API calls, and always-up service for up to 5 users.
- The Starter plan, at $10/user/month for up to 6 users, ads unlimited domestic text notifications and escalation policies, as well as a historical year of data access and email/chat support.
- The Team plan, at $29/user/month, adds unlimited global phone/text notifications, more integrates, response orchestration, and a status dashboard.
- The Business plan, at $39/user/month, adds SSO and advanced permissions, advanced integrations, unlimited data access, and phone support.
- The Digital Operations plan, priced by quote from the vendor, provides a suite of add-on products, more automation, event management, analytics, and a visibility console.
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