Datadog vs. PagerDuty

Datadog

PagerDuty

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Datadog	Score 8.4 out of 10	N/A	Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.	$1.27 per month (billed annually) per host
PagerDuty	Score 8.6 out of 10	N/A	PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.	$25 per month per user

Pricing

Datadog

PagerDuty

Editions & Modules

Log Management: $1.27
per month (billed annually) per host
Infrastructure: $15.00
per month (billed annually) per host
Standard: $18
per month per host
Enterprise: $27
per month per host
DevSecOps Pro: $27
per month per host
APM: $31.00
per month (billed annually) per host
DevSecOps Enterprise: $41
per month per host

Professional: $25
per month per user
Business: $49
per month per user
Enterprise: Contact Sales

Offerings

Pricing Offerings
Datadog	PagerDuty
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Discount available for annual pricing. Multi-Year/Volume discounts available (500+ hosts/mo).

Discount available for annual pricing.

More Pricing Information

Community Pulse
	Datadog	PagerDuty
Considered Both Products	Datadog Verified User Anonymous Chose Datadog In terms of usability, I’ve found Datadog significantly more approachable and powerful compared to Elasticsearch, especially for day-to-day operational monitoring. Datadog offers a much more cohesive, user-friendly interface out of the box, with built-in support for metrics, … Incentivized Helpful? Verified User Anonymous Chose Datadog Kibana and New Relic Incentivized Helpful? Verified User Anonymous Chose Datadog Datadog is an all in one solution. It has everything in one place so you don't have to go from application to application and try to figure out what exactly happened. No more stitching database errors from one third party to backend errors in another to front end errors in … Incentivized Helpful? Verified User Anonymous Chose Datadog the search query is very easy to search the logs Incentivized Helpful? Verified User Anonymous Chose Datadog Datadog crushed the competition on price and offering more solutions in one product cutting down on implementation time and effort while ensuring that the "integration" between one of their offerings was completely compatible with any of the others. I'm sure it's not the case … Incentivized Helpful? Verified User Anonymous Chose Datadog We've completely replaced New Relic with Datadog and find it easier to use and more comprehensive. Our AWS and Sentry usage will continue for now. But Datadog gives us a much broader coverage - we can monitor our AWS services and many other services that interact with them. … Incentivized Helpful? Verified User Anonymous Chose Datadog Dynatrace was cheaper but, in my opinion, its setup, features, and overall user experience do not come close to what Datadog can offer, making it more of a pain to use and not worth the cheaper cost over Datadog (especially if migrating away from Datadog to dynatrace). … Incentivized Helpful? Verified User Anonymous Chose Datadog Better performance and visibility than what I was able to obtain out of AppDynamics Their OnCall offering is very fresh still, but is already almost at parity with Splunk On Call (VictorOps) Incentivized Helpful? Anuj Rai Performance Engineer Chose Datadog The first reason for selecting Datadog was of course it's pricing which is quite better in terms of competitor like Appdynamics and splunk. Second thing is versatile services which they are offering on one platform which means entire end to end services can be monitor at one … Incentivized Helpful? Aman Makwana DevOps Engineer Chose Datadog It's a one-stop solution for all our needs whereas in other open-source tools, we have an operational overhead to keep and manage the uptime of these tools as well and also manage their versioning, upgrade, and patching cycle. Also if there are any bugs then we have to raise an … Incentivized Helpful? Verified User Anonymous Chose Datadog One of the most important reason is single agent configuration for all kinds of monitoring. It also proved an auto upgrade feature of agents that reduces the overhead. It also provides range of options when it comes to data visualization and dashboards. It also provide tagging … Incentivized Helpful? Verified User Anonymous Chose Datadog Kubernetes with Prometheus and other open-source options. It is prone to more toil to set up but the stack can be largely replicated in open source technologies. Incentivized Helpful? RR Rajeshh Raghavan Systems Analyst, Engineering Chose Datadog OEM and Vertica Management console are limited to their own databases whereas Datadog has the ability to monitor multiple types of databases. Incentivized Helpful? Verified User Anonymous Chose Datadog New Relic was a good tool but had really pushy salespeople. They also released a product called infrastructure recently, and it was worse than their previous product (servers). The previous product was also free! Needless to say, we will not be going back to New Relic any time … Incentivized Helpful? Verified User Anonymous Chose Datadog Easier to set up and integrate with other auxiliary tools. The cost was also a benefit along with self-service capabilities. We could set up Data Dog by ourselves, versus needing to bring additional consulting efforts to setup Dynatrace. Reliability of results (less false … Incentivized Helpful? Verified User Anonymous Chose Datadog Ultimately, Datadog had the most already-built bridges into our existing infrastructure -- third parties that we're using for certain services are far more likely to work with Datadog than other systems. This means that, while expensive, Datadog has done a tremendous amount of … Incentivized Helpful? Gabriel Samaroo Senior Software Engineer Chose Datadog Datadog has been harder to setup out-of-the-box compared to its alternatives, although it's graphs and dashboards have been more useful. Other tools handle individual tasks better. For example, Splunk has been the best logging tool I've used, and New Relic is great for CPU and … Incentivized Helpful? Anthony Zappala ServiceNow Lead Engineer/Architect Chose Datadog No alternatives were considered for our needs. Incentivized Helpful? Rahul Narula Senior Engineer Chose Datadog It has been easier to work with Datadog for all our business needs and get things on their roadmap if we found it lacking. Currently we use a mix of various tools as they were existing prior to Datadog came. We are evaluating new offering like Datadog's latest log management to … Incentivized Helpful? Girivaru Tarun Customer Success Manager Chose Datadog I am listing how Datadog is better than below chosen NotSensu - Datadog has more integrations and easy to use UI. Prometheus - Datadog Integration are more in number than, simple installation process Incentivized Helpful? Verified User Anonymous Chose Datadog We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others. Incentivized Helpful? Mariano Koldobsky Project Leader Chose Datadog I have only used Datadog Incentivized Helpful? Verified User Anonymous Chose Datadog The pricing, the customer service and it most importantly it does the job we expect. Incentivized Helpful? Kevin Van Heusen Software Architect Chose Datadog Geckoboard has nice dashboard options, however their third party system support isn't as strong as Datadog. Geckoboard did not support all the various server and development systems we use, whereas Datadog did. Also, Datadog has better alerting and monitoring options than … Incentivized Helpful? Deepshikha Gandhi DevOps Engineer Chose Datadog Datadog empowers us to create dashboards and visualize the state of our infrastructure in real time. It gives us control over what we want to view and how. The graphs provide deep insight into trends and anamoly detectives. These features are lacking in some of the other … Incentivized Helpful?	PagerDuty KP Korena Popp Nurse Practitioner Chose PagerDuty There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on … Incentivized Helpful? Verified User Anonymous Chose PagerDuty Based on price and need, PagerDuty was the best option Incentivized Helpful? Verified User Anonymous Chose PagerDuty PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness. Incentivized Helpful? Verified User Anonymous Chose PagerDuty Better at the immediate response workflow Incentivized Helpful? Verified User Anonymous Chose PagerDuty most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty Incentivized Helpful? Verified User Anonymous Chose PagerDuty PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems. For us the responsive and helpful sales team … Incentivized Helpful? Verified User Anonymous Chose PagerDuty We have not used another product in this space. Incentivized Helpful? Verified User Anonymous Chose PagerDuty I like the PagerDuty much more than the FreshService UI. I find Freshservice to be extremly clunky and hard to use Incentivized Helpful? AA Ahmed Arslan Systems Engineer Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Incentivized Helpful? William Guertin CloudOps Manager Infrastructure Chose PagerDuty We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option. Incentivized Helpful? Verified User Anonymous Chose PagerDuty We have not Incentivized Helpful? Verified User Anonymous Chose PagerDuty PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. Opsgenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations … Incentivized Helpful? Verified User Anonymous Chose PagerDuty I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier … Incentivized Helpful? Wolf-Ekkehard Hindrichs Solutions Chose PagerDuty N/A Incentivized Helpful? Verified User Anonymous Chose PagerDuty Pingdom is used alongside PagerDuty but it doesn't have the features to replace it. The two compliment each other very well. Incentivized Helpful? Verified User Anonymous Chose PagerDuty It is hard to compare these solutions. PagerDuty is currently being used in SaaS version, whereas Grafana & Loki are mainly implemented next to the packaged app. The second solution, although time consuming and requiring maintenance is still a viable option. However, PagerDuty … Incentivized Helpful? Verified User Anonymous Chose PagerDuty I worked at one company that used VictorOps (now Splunk On-Call) and it was quite similar to PagerDuty. VictorOps had a smaller customer base and fewer integrations, so there was less information on the Internet about how to use it effectively, and I don't think its API was as … Incentivized Helpful? Verified User Anonymous Chose PagerDuty PagerDuty seemed to have a much more flexible setup that allowed the organization to build and manage how we respond to alerts and incidents. The ServiceNow product seemed to be a bit more rigid. Incentivized Helpful? NS Nirmesh Solanki Network Engineer Chose PagerDuty PagerDuty does the alerting part flawlessly. Incentivized Helpful? Verified User Anonymous Chose PagerDuty New relic is an excellent monitoring tool but the alerting features in PagerDuty make it a better option for event management. Incentivized Helpful? YG Yatin Garg Product Manager Chose PagerDuty PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had … Incentivized Helpful? AH Amit Himani System Architect Chose PagerDuty Not aware of other products Incentivized Helpful? Swapnil Daga Infrastructure Architect Chose PagerDuty PagerDuty is easy to integrate with API and cloud platforms also the solution is based on licenses per user which is kind of useful Incentivized Helpful? DS Dan Soble VP Engineering Chose PagerDuty Very comparable functionality between OpsGenie and PagerDuty. Incentivized Helpful? Verified User Anonymous Chose PagerDuty We've only used PagerDuty Incentivized Helpful?

TrustRadius Insights
	Datadog	PagerDuty
Highlights	Research Team Insight Published July 7, 2020 Datadog and PagerDuty are two IT tools that complement each other to help DevOps teams identify and address IT incidents. Datadog is an IT infrastructure monitoring tool, while PagerDuty is an IT alert management tool that helps drive DevOps workflows and incident response processes. Both tools are most commonly used by midsize to large businesses and enterprises. Datadog and PagerDuty do not compete with each other directly, but they instead complement each other’s capabilities. They both operate in the IT incident management space, but serve different purposes. Datadog handles the initial monitoring processes, while PagerDuty handles incident alerts, escalation, and response workflows. Together, they provide a more comprehensive environment for identifying and responding to a range of IT issues. Features Both Datadog and PagerDuty have distinct capabilities and advantages to using each product. They can also be integrated to automate monitoring and alerts across both systems. This allows information to sync across both tools to keep all teams up to date. On an individual level, Datadog stands out as a one-stop monitoring shop across the business’s IT stack. Reviewers highlight its ability to effectively monitor application performance and server metrics. The tool is very customizable to serve a wide range of more niche monitoring cases. In contrast, PagerDuty is a leader in alert management, particularly when organizations scale up their alerts and escalation rules. Reviewers praise PagerDuty’s support for configuring escalation rules to meet business needs. It also makes managing alert rules and policies easier as the number of necessary alerts grow with a business’s scale. Limitations Each product does have some limitations worth keeping in mind. Datadog is known for coming with a heavy learning curve, which can make implementation and adoption a more difficult process. It also lacks sufficient documentation for training and learning the system. PagerDuty’s mobile application is its most commonly criticized feature. The mobile app is much more limited than the desktop version. It does not have the capabilities to function as an administrative portal, which limits the flexibility and usability of the tool “in the field.” Pricing Datadog offers a wide range of pricing models based on specific capabilities. Each use case is priced separately, usually on a per-month basis and scaling by events, hosts, or other relevant volume measurements. Feature pricing can range from $5/volume/month to $30/volume/month. PagerDuty offers 5 different plans, each tier adding functionalities on the lower-tier plan: The Free plan provides on-call scheduling, unlimited API calls, and always-up service for up to 5 users. The Starter plan, at $10/user/month for up to 6 users, ads unlimited domestic text notifications and escalation policies, as well as a historical year of data access and email/chat support. The Team plan, at $29/user/month, adds unlimited global phone/text notifications, more integrates, response orchestration, and a status dashboard. The Business plan, at $39/user/month, adds SSO and advanced permissions, advanced integrations, unlimited data access, and phone support. The Digital Operations plan, priced by quote from the vendor, provides a suite of add-on products, more automation, event management, analytics, and a visibility console.

Best Alternatives
	Datadog	PagerDuty
Small Businesses	InfluxDB Score 8.8 out of 10	No answers on this topic
Medium-sized Companies	Logz.io Score 7.0 out of 10	Freshservice Score 8.8 out of 10
Enterprises	NetBrain Technologies Score 9.2 out of 10	Freshservice Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Datadog	PagerDuty
Likelihood to Recommend	9.0 (0 ratings)	9.2 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.8 (0 ratings)
Usability	10.0 (0 ratings)	7.3 (0 ratings)
Support Rating	8.9 (0 ratings)	9.0 (0 ratings)
Implementation Rating	- (0 ratings)	8.2 (0 ratings)

User Testimonials
	Datadog	PagerDuty
Likelihood to Recommend	A one-stop solution for everything you need. Multiple functionalities are tailored to meet specific business needs. Logs are essential for any business, and Datadog manages logs effectively. Rum sessions are something new to me and have given us a new perspective on how to reverse engineer issues that we see for our customers. Incentivized Verified User Anonymous Read full review	I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it. Incentivized Verified User Anonymous Read full review
Pros	Create Dashboards as per application, environments, and Custom metrics in one panel. Log aggregation, one-stop Application monitoring tools for the whole infrastructure. Playbooks, SLA definition, success and error quotas, request visualizations. DB monitoring, Serverless stack monitoring. Alerting of Production incidents so we can quickly resolve the issues on time. Incentivized Aman Makwana DevOps Engineer Read full review	Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user. The calendar view provides valuable information regarding who is on call by the team and their full contact information. The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users. Incentivized DM David Melin Systems Architect Read full review
Cons	Alert windows cause lag in notifications (e.g. if the alert window is X errors in 1 hour, we won't get alerted until the end of the 1 hour range) I would appreciate more supportive examples for how to filter and view metrics in the explorer I would like a more clear interface for metrics that are missing in a time frame, rather than only showing tags/etc. for metrics that were collected within the currently viewed time frame Incentivized Verified User Anonymous Read full review	When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't. Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close. Make schedule changes more intuitive. One button to acknowledge and close an alert. Incentivized RS Rob Sutherlin Sr. Network Engineer Read full review
Likelihood to Renew	No answers on this topic	They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point. Incentivized William Guertin CloudOps Manager Infrastructure Read full review
Usability	Datadog's user interface is quite friendly and easy to navigate. With menus clearly categorized, and ability to bookmark important dashboards, one can easily find what they're looking for. For dashboards, ability to move and resize visualizations and group them, is really helpful to organize dashboards. Automatic suggestions from Datadog for important visualizations based on the metrics and logs would provide another level of ease of use. Incentivized Verified User Anonymous Read full review	As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident Incentivized Dawud Bey Incident Manager Read full review
Support Rating	The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit. Incentivized Verified User Anonymous Read full review	PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value. Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service. Incentivized Verified User Anonymous Read full review
Alternatives Considered	I selected Datadog because of its features and the wide range of integration support. As I already told it supports more that 600+ integrations which helps and organization to keep everything in a single place and also its AI feature which is reducing the time for root cause analysis. Its custom dashboards features which helps us to visualize the data in a more attractive way. Incentivized Verified User Anonymous Read full review	There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on the computer. Incentivized KP Korena Popp Nurse Practitioner Read full review
Return on Investment	Saved us (time & money) from developing our own monitoring utilities that would pale in comparison Alerts allow us to remedy issues before our customers even know about them Tracking resource usage over time allows us to better plan for future needs, before it becomes a pain-point. Incentivized Verified User Anonymous Read full review	Allow our service to be available 24/7 with minimal downtime, improving customer experience Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings Incentivized RL Rita Lo Analytics Lead Read full review
ScreenShots	Datadog Screenshots	PagerDuty Screenshots

Features

Limitations

Pricing