PagerDuty

PagerDuty

254 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PagerDuty	Score8.5 out of 10	N/A	PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.	$25 per month per user

Pricing

PagerDuty

Professional: $25
per month per user
Business: $49
per month per user
Enterprise: Contact Sales

Pricing Offerings
PagerDuty
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

No setup fee

Discount available for annual pricing.

Community Pulse
Key User Insights
	PagerDuty
Considered Both Products	PagerDuty Korena Popp Nurse Practitioner at Bicycle Health (Medical Practice, 51-200 employees) Chose PagerDuty There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on … Incentivized Helpful? Verified User Chose PagerDuty Based on price and need, PagerDuty was the best option Incentivized Helpful? Verified User Chose PagerDuty PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness. Incentivized Helpful? Verified User Chose PagerDuty Better at the immediate response workflow Incentivized Helpful? Verified User Chose PagerDuty most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty Incentivized Helpful? Verified User Chose PagerDuty PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems. For us the responsive and helpful sales team … Incentivized Helpful? Verified User Chose PagerDuty We have not used another product in this space. Incentivized Helpful? Verified User Chose PagerDuty I like the PagerDuty much more than the Freshservice UI. I find Freshservice to be extremly clunky and hard to use Incentivized Helpful? Ahmed Arslan Systems Engineer in Engineering at Upwork (Staffing & Recruiting, 1001-5000 employees) Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Incentivized Helpful? William Guertin CloudOps Manager Infrastructure in Information Technology at Accruent (Computer Software, 1001-5000 employees) Chose PagerDuty We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option. Incentivized Helpful? Verified User Chose PagerDuty We have not Incentivized Helpful? Verified User Chose PagerDuty PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. OpsGenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations … Incentivized Helpful? Verified User Chose PagerDuty I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier … Incentivized Helpful? Wolf-Ekkehard Hindrichs Solutions in Sales at Parsable, Inc (Information Technology & Services, 51-200 employees) Chose PagerDuty N/A Incentivized Helpful? Verified User Chose PagerDuty pingdom is used alongside PagerDuty but it doesn't have the features to replace it. The two compliment each other very well. Incentivized Helpful? Verified User Chose PagerDuty It is hard to compare these solutions. PagerDuty is currently being used in SaaS version, whereas Grafana & Loki are mainly implemented next to the packaged app. The second solution, although time consuming and requiring maintenance is still a viable option. However, PagerDuty … Incentivized Helpful? Verified User Chose PagerDuty I worked at one company that used VictorOps (now Splunk On-Call) and it was quite similar to PagerDuty. VictorOps had a smaller customer base and fewer integrations, so there was less information on the Internet about how to use it effectively, and I don't think its API was as … Incentivized Helpful? Verified User Chose PagerDuty PagerDuty seemed to have a much more flexible setup that allowed the organization to build and manage how we respond to alerts and incidents. The ServiceNow product seemed to be a bit more rigid. Incentivized Helpful? Nirmesh Solanki Network Engineer in Information Technology at Rahi Systems Pvt Ltd (Computer & Network Security, 501-1000 employees) Chose PagerDuty PagerDuty does the alerting part flawlessly. Incentivized Helpful? Verified User Chose PagerDuty New Relic is an excellent monitoring tool but the alerting features in PagerDuty make it a better option for event management. Incentivized Helpful? Yatin Garg Product Manager in Product Management at Cars24 (Automotive, 1001-5000 employees) Chose PagerDuty PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had … Incentivized Helpful? Amit Himani System Architect in Professional Services at Guidewire (Computer Software, 201-500 employees) Chose PagerDuty Not aware of other products Incentivized Helpful? Swapnil Daga Infrastructure Architect in Engineering at Schlumberger (Oil & Energy, 10,001+ employees) Chose PagerDuty PagerDuty is easy to integrate with API and cloud platforms also the solution is based on licenses per user which is kind of useful Incentivized Helpful? Dan Soble VP Engineering in Engineering at Veeva Systems (Information Technology & Services, 5001-10,000 employees) Chose PagerDuty Very comparable functionality between OpsGenie and PagerDuty. Incentivized Helpful? Verified User Chose PagerDuty We've only used PagerDuty Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	PagerDuty
Likelihood to Recommend	9.2 (141 ratings)
Likelihood to Renew	8.8 (6 ratings)
Usability	7.3 (4 ratings)
Support Rating	9.0 (85 ratings)
Implementation Rating	8.2 (2 ratings)