TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Datadog

    Score8.4 out of 10
    N/ADatadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

    $18

    per month per host

    Prometheus

    Score8.2 out of 10
    N/APrometheus is a service monitoring and time series database, which is open source.N/A
    Pricing
    DatadogPrometheus
    Editions & Modules
    Log Management
    $1.27
    per month (billed annually) per host
    Infrastructure
    $15.00
    per month (billed annually) per host
    Standard
    $18
    per month per host
    Enterprise
    $27
    per month per host
    DevSecOps Pro
    $27
    per month per host
    APM
    $31.00
    per month (billed annually) per host
    DevSecOps Enterprise
    $41
    per month per host
    No answers on this topic
    Offerings
    Pricing Offerings
    DatadogPrometheus
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing. Multi-Year/Volume discounts available (500+ hosts/mo).—
    More Pricing Information
    Community Pulse
    DatadogPrometheus
    Considered Both Products
    Datadog
    Chose Datadog
    Dynatrace was cheaper but, in my opinion, its setup, features, and overall user experience do not come close to what Datadog can offer, making it more of a pain to use and not worth the cheaper cost over Datadog (especially if migrating away from Datadog to Dynatrace).

    Grafana/…
    Incentivized
    Chose Datadog
    we primarily use Kubernetes, and Prometheus is great for collecting time series metrics, especially in Kubernetes. and Grafana is used for dashboards. As these are open source, we host them and manage them internally. We choose Datadog because of its logs, traces, and …
    Incentivized
    Chose Datadog
    Datadog is best for cloud-native and fast-setup. It is more mature for infrastructure and real-time observability. The UI is more user-friendly and provides wide coverage of app insights.
    Incentivized
    Open Source
    Chose Prometheus
    We evaluated Datadog and New Relic but cost-wise, these 2 are very expensive. Prometheus does require more leg work to match the feature sets but other than time, the cost is free. Pairing with Grafana, Prometheus can pretty much match features with the big players and still …
    Incentivized
    Chose Prometheus
    It is easier to setup, but learning curve is quite moderately steep. Prometheus is a best-in-class tool for engineers and SREs in cloud-native environments. When extended with tools like Thanos or Cortex, it can rival commercial platforms in scale and capability—but requires …
    Incentivized
    Chose Prometheus
    As I mentioned earlier, Prometheus had an added advantage that we were able to monitor CPU, RAM, Disk Space, process monitoring which other tools did not provide us
    Some tools were obsolete, and other were costly when we wanted this good feature , only Prometheus delivered on …
    Incentivized
    Chose Prometheus
    Highly customized pricing plans to choose from. Lower pricing for the same features compared to competitors. Easy to reach the support team, which provided detailed documentation and helped set up the Prometheus. Monitoring metrics gets very easy after the integration with …
    Incentivized
    Chose Prometheus
    Since Prometheus is free to use and provides all the features we required we went with Prometheus if any feature is missing then we can consider other paid solutions like data dog.
    Incentivized
    Chose Prometheus
    Prometheus is cheaper, and you can quickly set it up compared to others. It is integrated with most of the open-source monitoring and alerting tools and can help small companies in having a cost-effective solution early in their stage.
    Incentivized
    Chose Prometheus
    Prometheus is similar to some of its competitors but delivers with regards to metrics; being used internally by Google and other cloud-native companies like ours gives us the confidence that the alerting industry stakeholders view it as a long-term solution that the community …
    Incentivized
    Chose Prometheus
    Prometheus is best suited for Kubernetes metrics as compared to Zabbix.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    TrustRadius Insights
    DatadogPrometheus
    Highlights

    TrustRadius
    Research Team Insight
    Published

    Datadog and Prometheus are IT service monitoring tools designed to give businesses insight into the performance of their hardware and software stacks. Datadog is a single-pane-of-glass solution with monitoring, alerting, data analysis, and visualization capabilities. Prometheus is a free open-source tool focused solely on monitoring and alerting. On TrustRadius, Datadog is used primarily by mid-sized companies, while Prometheus is primarily used by large enterprises.

    Features

    Although both Datadog and Prometheus have similar core functionality, their user experience and implementation are significantly different.

    Datadog is a professionally-supported product with plenty of visual analysis and quality-of-life features. Users on TrustRadius appreciate that it allows them to monitor performance, manage alerts, add and remove monitored resources, and analyze data from a single centralized application. Its data analysis tools in particular give customers multiple ways to view, manipulate, and understand the metrics generated by Datadog. The platform has a wealth of functionality available, and a wide array of officially-supported extensions add helpful features. A professional support team and strong user community help customers resolve any problems they may encounter.

    Prometheus, on the other hand, is a free open-source tool that focuses exclusively on monitoring and alerting. As a standalone application, Prometheus has a simple initial setup. It stores all scraped metrics in a database that can be searched with a query language to retrieve and evaluate performance data. Prometheus is extremely customizable, with several community-supported integrations and the freedom to create and tweak alerting rules as needed.

    Limitations

    Datadog and Prometheus won’t be the right solution for every business, as they have significantly different user experiences. Make sure you consider the limitations of each platform before committing to one or the other. 

    According to reviewers on TrustRadius, Datadog can be overwhelming for new users. Its large array of functionality can be useful, but it can also be intimidating for new users. Overall, the platform requires significant user training and customization. Even experienced users have reported difficulty navigating the platform. Some features and edge cases lack sufficient documentation, necessitating a customer support ticket or a request for help from the community. Although Datadog’s price point is reasonable when compared to licensed competitor software, customers still have to pay per host, per GB of log data, or per log event. For smaller organizations, Datadog may very well be overkill.

    In comparison, Prometheus offers a classic open-source experience—for better or for worse. Users must be prepared to write code, create configuration files, and operate without a GUI. New users will also have to spend plenty of time learning how to use Prometheus. Since it is an open-source software with no professional support, users will need to rely on community documentation and support, which may be sparse or take time to get results from. Additionally, Prometheus relies on third-party applications for data visualization and analysis, requiring users to manually configure the dataflow from a monitored application to Prometheus, and then from Prometheus to other software. Finally, Prometheus has no built-in authentication or authorization features, relying on other tools to provide access security.

    Pricing

    Datadog offers several per-month pricing models designed to adapt to various operation scales and requirements. These models include pricing per host, per million log events, per function, per GB of analyzed log files, and per session. For more details on the available plans and pricing, refer to the Datadog pricing page.

    Prometheus is open-source and can be downloaded for free.

    User Ratings
    DatadogPrometheus
    Likelihood to Recommend
    9.0
    (22 ratings)
    7.5
    (36 ratings)
    Usability
    10.0
    (1 ratings)
    6.0
    (2 ratings)
    Support Rating
    8.9
    (6 ratings)
    5.0
    (1 ratings)