TrustRadius

DataHero vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DataHero
Score 9.0 out of 10
N/A
DataHero is a self-service Cloud BI tool, which uses a drag-and-drop interface to import and analyze data. DataHero integrates with Salesforce, HubSpot, Google Analytics, Dropbox, Strip, Excel and others. The company was founded in 2011 and is based in San Francisco.
$59
per month
Zendesk Explore
Score 8.8 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
DataHeroZendesk Explore
Editions & Modules
Starter
$59
per month
Premium
$99
per month
Team
$250
per month
No answers on this topic
Offerings
Pricing Offerings
DataHeroZendesk Explore
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DataHeroZendesk Explore
Considered Both Products
DataHero
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Chose DataHero
Both DataHero and Excel4apps are great business intelligence tools, but the latter don't offer room for growth due to unavailability of large and global enterprises BI tools.
Zendesk Explore
IA
Ikbal Ahmed
Operations Analyst
Chose Zendesk Explore
Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. …
Max César | TrustRadius Reviewer
Max César
Director of Global Support Operations
Chose Zendesk Explore
I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups.
You need to use another tool if you …
Verified User
Anonymous
Chose Zendesk Explore
N/A - the company had already implemented Zendesk Explore when I was hired.
Verified User
Anonymous
Chose Zendesk Explore
What's good with Zendesk Explore is that data is already provided since it's included in the package. We get the data from Zendesk Support and make a report in Zendesk Explore.

It provides suggested templates and report formats also which you don't get on the other platforms. …
Verified User
Anonymous
Chose Zendesk Explore
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report …
AR
Alexandra Rouzier
Client Experience Manager
Chose Zendesk Explore
We tried other reporting and Zendesk Explore was by far the best as it was already implemented into our support system we were already using; Zendesk. The main selling point for us, is that all of the reports are customizable and that no coding knowledge is needed to build out …
Verified User
Anonymous
Chose Zendesk Explore
Zendesk Explore is better than Freshservice Analytics. In Freshservice, even though the interface is more attractive, the functions are not as good as Zendesk Explore. Reports and dashboards are hard to build, and the materials to learn are not as good as the materials on …
Julie Pinto | TrustRadius Reviewer
Julie Pinto
Support Manager
Chose Zendesk Explore
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Features
DataHeroZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
DataHero
10.0
Ratings
20% above category average
Zendesk Explore
9.0
Ratings
10% above category average
Customizable dashboards10.00 Ratings10.00 Ratings
Pixel Perfect reports00 Ratings7.10 Ratings
Report Formatting Templates00 Ratings9.90 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
DataHero
10.0
Ratings
22% above category average
Zendesk Explore
8.3
Ratings
3% above category average
Drill-down analysis10.00 Ratings9.50 Ratings
Report sharing and collaboration10.00 Ratings10.00 Ratings
Formatting capabilities00 Ratings9.00 Ratings
Integration with R or other statistical packages00 Ratings4.80 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
DataHero
10.0
Ratings
19% above category average
Zendesk Explore
8.4
Ratings
1% above category average
Publish to Web10.00 Ratings6.90 Ratings
Publish to PDF10.00 Ratings9.00 Ratings
Report Versioning00 Ratings9.00 Ratings
Report Delivery Scheduling00 Ratings8.90 Ratings
Delivery to Remote Servers00 Ratings8.00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
DataHero
10.0
Ratings
23% above category average
Zendesk Explore
7.2
Ratings
10% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.00 Ratings6.60 Ratings
Location Analytics / Geographic Visualization10.00 Ratings7.10 Ratings
Predictive Analytics10.00 Ratings5.50 Ratings
Pattern Recognition and Data Mining00 Ratings9.40 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
DataHero
10.0
Ratings
16% above category average
Zendesk Explore
9.1
Ratings
7% above category average
Multi-User Support (named login)10.00 Ratings9.50 Ratings
Multiple Access Permission Levels (Create, Read, Delete)10.00 Ratings8.00 Ratings
Role-Based Security Model00 Ratings9.50 Ratings
Report-Level Access Control00 Ratings8.60 Ratings
Single Sign-On (SSO)00 Ratings10.00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
DataHero
10.0
Ratings
24% above category average
Zendesk Explore
7.8
Ratings
1% below category average
Responsive Design for Web Access10.00 Ratings6.10 Ratings
Mobile Application00 Ratings8.30 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
DataHero
10.0
Ratings
25% above category average
Zendesk Explore
5.9
Ratings
28% below category average
iFrames10.00 Ratings5.50 Ratings
REST API00 Ratings5.40 Ratings
Javascript API00 Ratings5.90 Ratings
Java API00 Ratings5.60 Ratings
Themeable User Interface (UI)00 Ratings6.20 Ratings
Customizable Platform (Open Source)00 Ratings7.00 Ratings
Best Alternatives
DataHeroZendesk Explore
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Reveal
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Score 10.0 out of 10
Reveal
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Score 10.0 out of 10
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Score 9.9 out of 10
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Score 9.9 out of 10
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User Ratings
DataHeroZendesk Explore
Likelihood to Recommend
9.0
(0 ratings)
9.5
(0 ratings)
Usability
10.0
(0 ratings)
10.0
(0 ratings)
Support Rating
10.0
(0 ratings)
10.0
(0 ratings)
User Testimonials
DataHeroZendesk Explore
Likelihood to Recommend
DataHero ensures every business user in my organization is up to date on key performance metrics and insights through robust data analytics and a configurable data dashboard.
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Read full review
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Verified User
Anonymous
Read full review
Pros
  • Collecting data from on-premise and cloud data repositories.
  • Availability of drag and drop chart creation improves data visualization.
  • It makes it effective to share insights with KPI dashboards.
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Read full review
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Verified User
Anonymous
Read full review
Cons
  • Collecting data from on-premise tools like Concur Invoice was overwhelming, but we were able to partner with external service providers.
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Read full review
  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
AR
Alexandra Rouzier
Client Experience Manager
Read full review
Usability
DataHero has intuitive and easy to use user interface making it easy to navigate features.
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Read full review
I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.
IA
Ikbal Ahmed
Operations Analyst
Read full review
Support Rating
I haven't interacted with DataHero support, but they must be knowledgeable and responsive regarding how they have documented the features on this tool.
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Read full review
Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well.
Verified User
Anonymous
Read full review
Alternatives Considered
Both DataHero and Excel4apps are great business intelligence tools, but the latter don't offer room for growth due to unavailability of large and global enterprises BI tools.
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Read full review
Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. Compared to Freshchat which focuses more on live chat and conversational analytics Zendesk Explore excels in historical trend analysis and comprehensive dashboarding. We choose Zendesk Explore for it's robust reporting and drill down capabilities.
IA
Ikbal Ahmed
Operations Analyst
Read full review
Return on Investment
  • Seamless insight sharing across teams in different departments increase productivity.
  • DataHero keep us updated by getting insights across all datasets.
  • No stale data or manual procedures when reporting with DataHer.
RM
Rogelio Morales
Senior Manager, Email Marketing & Operations
Read full review
  • Positive impact of around 5 hours/week in Dashboard building and visualization
  • 10 hours from Product to review dashboards and find potential patterns
  • Enabler to find opportunities based on agents´ occupancy rates
Max César | TrustRadius Reviewer
Max César
Director of Global Support Operations
Read full review
ScreenShots

DataHero Screenshots

Screenshot of Connect with 40+ common 3rd party servicesScreenshot of Automatic data warehouse, ETL, and classification. Schedule Automated updates.Screenshot of Create charts with drag-and-drop easeScreenshot of Customize with branding, color schemes, etc.Screenshot of Create custom dashboards you can easily share