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Datatrack Eclipse CMS4 vs. Genesys PureConnect (discontinued)

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Datatrack Eclipse CMS4

7 Reviews and Ratings

Genesys PureConnect (discontinued)

216 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse CMS4

    Score8 out of 10
    		N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    		N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A
    Pricing
    Eclipse CMS4Genesys PureConnect (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Eclipse CMS4Genesys PureConnect (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Eclipse CMS4Genesys PureConnect (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Datatrack Eclipse CMS4 and Genesys PureConnect (discontinued)
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Agent dashboard8.01 Ratings6.755 Ratings
    Validate callers8.01 Ratings7.548 Ratings
    Outbound response8.01 Ratings8.541 Ratings
    Call forwarding8.01 Ratings7.756 Ratings
    Click-to-call (CTC)8.01 Ratings8.043 Ratings
    Warm transfer8.01 Ratings8.357 Ratings
    Predictive dialing8.01 Ratings8.036 Ratings
    Interactive voice response8.01 Ratings8.045 Ratings
    REST APIs8.01 Ratings7.037 Ratings
    Call scripts8.01 Ratings8.539 Ratings
    Call tracking8.01 Ratings7.755 Ratings
    Multichannel integration8.01 Ratings9.044 Ratings
    CRM software integration8.01 Ratings8.038 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Datatrack Eclipse CMS4 and Genesys PureConnect (discontinued)
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Inbound call routing8.01 Ratings6.551 Ratings
    Omnichannel inbound routing8.01 Ratings6.539 Ratings
    Recording8.01 Ratings4.552 Ratings
    Quality management8.01 Ratings4.546 Ratings
    Call analytics8.01 Ratings3.043 Ratings
    Historical reporting8.01 Ratings5.052 Ratings
    Live reporting8.01 Ratings6.548 Ratings
    Customer surveys8.01 Ratings8.035 Ratings
    Customer interaction analytics8.01 Ratings5.030 Ratings
    User Ratings
    Eclipse CMS4Genesys PureConnect (discontinued)
    Likelihood to Recommend
    8.0
    (2 ratings)
    5.3
    (116 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (12 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.1
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.8
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.8
    (3 ratings)