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Datatrack Eclipse CMS4 vs. Nextiva

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Datatrack Eclipse CMS4

7 Reviews and Ratings

Nextiva

294 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse CMS4

    Score8 out of 10
    		N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A

    Nextiva

    Score8.2 out of 10
    		N/ANextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

    $25

    per month per user

    Pricing
    Eclipse CMS4Nextiva
    Editions & Modules
    No answers on this topic
    Digital
    $25
    per month per user
    Core
    $30
    per month per user
    Engage
    $50.00
    per month per user
    Power Suite
    $75
    per month per user
    Offerings
    Pricing Offerings
    Eclipse CMS4Nextiva
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Eclipse CMS4Nextiva
    Contact Center Software
    Comparison of Contact Center Software features of Datatrack Eclipse CMS4 and Nextiva
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Nextiva
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response8.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing8.01 Ratings00 Ratings
    Interactive voice response8.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking8.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Datatrack Eclipse CMS4 and Nextiva
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Nextiva
    -
    Ratings
    Inbound call routing8.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys8.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Datatrack Eclipse CMS4 and Nextiva
    Feature
    Datatrack Eclipse CMS4
    -
    Ratings
    Nextiva
    9.2
    215 Ratings
    Hosted PBX00 Ratings9.496 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.4116 Ratings
    User templates00 Ratings8.9133 Ratings
    Call reports00 Ratings9.3180 Ratings
    Directory of employee names00 Ratings9.3176 Ratings
    Call Management
    Comparison of Call Management features of Datatrack Eclipse CMS4 and Nextiva
    Feature
    Datatrack Eclipse CMS4
    -
    Ratings
    Nextiva
    9.3
    235 Ratings
    Answering rules00 Ratings9.4211 Ratings
    Call recording00 Ratings9.2179 Ratings
    Call park00 Ratings9.2167 Ratings
    Call screening00 Ratings9.3171 Ratings
    Message alerts00 Ratings9.3209 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Datatrack Eclipse CMS4 and Nextiva
    Feature
    Datatrack Eclipse CMS4
    -
    Ratings
    Nextiva
    8.8
    160 Ratings
    Video conferencing00 Ratings8.778 Ratings
    Audio conferencing00 Ratings9.3140 Ratings
    Video screen sharing00 Ratings8.666 Ratings
    Instant messaging00 Ratings8.8108 Ratings
    Mobile apps
    Comparison of Mobile apps features of Datatrack Eclipse CMS4 and Nextiva
    Feature
    Datatrack Eclipse CMS4
    -
    Ratings
    Nextiva
    9.0
    201 Ratings
    Mobile app for iOS00 Ratings9.1172 Ratings
    Mobile app for Android00 Ratings8.9140 Ratings
    User Ratings
    Eclipse CMS4Nextiva
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.8
    (251 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.2
    (7 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (7 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (8 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.3
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)