Datatrack Eclipse CMS4 vs. Nextiva Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Eclipse CMS4 | Score8 out of 10 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A |
 Nextiva Contact Center | Score9.7 out of 10 | N/A | Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs. | $129 per month per user |
| Eclipse CMS4 | Nextiva Contact Center | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Eclipse CMS4 | Nextiva Contact Center | |
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| Likelihood to Recommend | 8.0 | 9.7 |
| Likelihood to Renew | - | 9.7 |
| Usability | - | 8.6 |
| Support Rating | - | 8.0 |