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Datatrack Eclipse CMS4 vs. Sprinklr Service

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Datatrack Eclipse CMS4

7 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse CMS4

    Score8 out of 10
    		N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Eclipse CMS4Sprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Eclipse CMS4Sprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Eclipse CMS4Sprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of Datatrack Eclipse CMS4 and Sprinklr Service
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard8.01 Ratings8.02 Ratings
    Validate callers8.01 Ratings6.02 Ratings
    Outbound response8.01 Ratings6.02 Ratings
    Call forwarding8.01 Ratings7.02 Ratings
    Click-to-call (CTC)8.01 Ratings8.01 Ratings
    Warm transfer8.01 Ratings8.02 Ratings
    Predictive dialing8.01 Ratings5.02 Ratings
    Interactive voice response8.01 Ratings8.02 Ratings
    REST APIs8.01 Ratings8.02 Ratings
    Call scripts8.01 Ratings7.02 Ratings
    Call tracking8.01 Ratings7.02 Ratings
    Multichannel integration8.01 Ratings8.02 Ratings
    CRM software integration8.01 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Datatrack Eclipse CMS4 and Sprinklr Service
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing8.01 Ratings7.02 Ratings
    Omnichannel inbound routing8.01 Ratings10.01 Ratings
    Recording8.01 Ratings7.02 Ratings
    Quality management8.01 Ratings7.02 Ratings
    Call analytics8.01 Ratings8.02 Ratings
    Historical reporting8.01 Ratings10.01 Ratings
    Live reporting8.01 Ratings8.02 Ratings
    Customer surveys8.01 Ratings8.02 Ratings
    Customer interaction analytics8.01 Ratings8.02 Ratings
    User Ratings
    Eclipse CMS4Sprinklr Service
    Likelihood to Recommend
    8.0
    (2 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)