Datatrack Eclipse CMS4 vs. Trumpia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eclipse CMS4
Score 8.0 out of 10
N/A
Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
Trumpia
Score 8.2 out of 10
N/A
Trumpia's automated texting software goes beyond contact collection and mass texting. It offers the possibility of creating personalized interactions with contacts. Trumpia can be used to create custom-tailored workflows and automation. The texting software offers a sophisticated set ofN/A
Pricing
Datatrack Eclipse CMS4Trumpia
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Eclipse CMS4Trumpia
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCore Plans and Advanced Plans have different monthly and yearly pricing options depending on the number of text messages that will be sent. All Advanced Plans include Workbench; an automated text message workflow builder with drag-and-drop functionality. Add-ons like additional users, dedicated short codes, dedicated account manager or campaign consulting are also available.
More Pricing Information
Community Pulse
Datatrack Eclipse CMS4Trumpia
Features
Datatrack Eclipse CMS4Trumpia
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Datatrack Eclipse CMS4
8.0
Ratings
4% below category average
Trumpia
-
Ratings
Agent dashboard8.00 Ratings00 Ratings
Validate callers8.00 Ratings00 Ratings
Outbound response8.00 Ratings00 Ratings
Call forwarding8.00 Ratings00 Ratings
Click-to-call (CTC)8.00 Ratings00 Ratings
Warm transfer8.00 Ratings00 Ratings
Predictive dialing8.00 Ratings00 Ratings
Interactive voice response8.00 Ratings00 Ratings
REST APIs8.00 Ratings00 Ratings
Call scripts8.00 Ratings00 Ratings
Call tracking8.00 Ratings00 Ratings
Multichannel integration8.00 Ratings00 Ratings
CRM software integration8.00 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Datatrack Eclipse CMS4
8.0
Ratings
3% below category average
Trumpia
-
Ratings
Inbound call routing8.00 Ratings00 Ratings
Omnichannel inbound routing8.00 Ratings00 Ratings
Recording8.00 Ratings00 Ratings
Quality management8.00 Ratings00 Ratings
Call analytics8.00 Ratings00 Ratings
Historical reporting8.00 Ratings00 Ratings
Live reporting8.00 Ratings00 Ratings
Customer surveys8.00 Ratings00 Ratings
Customer interaction analytics8.00 Ratings00 Ratings
User Ratings
Datatrack Eclipse CMS4Trumpia
Likelihood to Recommend
8.0
(0 ratings)
8.2
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
Datatrack Eclipse CMS4Trumpia
Likelihood to Recommend
if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
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Trumpia allows our clients to pick from simple features such as sending a message to many but also allows for more complex messaging through collecting data and data sets to separate departments. The ability to target the audience based on the filters has been very valuable for our customers to get the most out of the platform.
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Pros
  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
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  • Trumpia is very user-friendly and easy to use. I can have a text sent up to a large list within 15 minutes.
  • It is very easy to pull text opt ins and opt outs from Trumpia so we can ensure we are always staying on top of those.
  • Trumpia is very cost-effective if you are sending only 1-2 texts per month.
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Cons
  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
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  • Pausing scheduled messages
  • seamless new UI
  • Automated formatting of MMS
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Likelihood to Renew
No answers on this topic
It is easy to use and I am now familiar with the platform
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Alternatives Considered
Datatrack Eclipse CMS4 is the most intelligent thing that we have used in our organization, obtaining great results in the relationship with our clients, it is a call management software that facilitates the way in which we connect with our clients, increasing the productivity of our agents and reducing additional costs, it is a wonderful solution.
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We have only used Trumpia since we began sending out promotional text messages back in 2016. We have been very happy with Trumpia therefore we have not had to explore any other providers. The only other option that we may explore in the future is sending out promotional texts messages directly through our CRM and see how that works
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Return on Investment
  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
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  • Trumpia has helped us improve our efficiency.
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ScreenShots

Trumpia Screenshots

Screenshot of Trumpia is an omni-channel platform: it can be used to send both text messages and emails.Screenshot of Trumpia features an AI message generator for texts and emails.Screenshot of The email editor features drag-and-drop elements to create customized marketing emails.Screenshot of More than 20 email templates availableScreenshot of Automated text message workflows templates - general templates and especial workflows for different industries.Screenshot of Example of an automated text message workflow with drag-and-drop-functionality.