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Datatrack Eclipse CMS4 vs. Trumpia

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Datatrack Eclipse CMS4

7 Reviews and Ratings

Trumpia

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse CMS4

    Score8 out of 10
    		N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A

    Trumpia

    Score8.2 out of 10
    		N/ATrumpia's automated texting software goes beyond contact collection and mass texting. It offers the possibility of creating personalized interactions with contacts. Trumpia can be used to create custom-tailored workflows and automation. The texting software offers a sophisticated set of

    $94

    per month

    Pricing
    Eclipse CMS4Trumpia
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Eclipse CMS4Trumpia
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Core Plans and Advanced Plans have different monthly and yearly pricing options depending on the number of text messages that will be sent. All Advanced Plans include Workbench; an automated text message workflow builder with drag-and-drop functionality. Add-ons like additional users, dedicated short codes, dedicated account manager or campaign consulting are also available.
    More Pricing Information
    Features
    Eclipse CMS4Trumpia
    Contact Center Software
    Comparison of Contact Center Software features of Datatrack Eclipse CMS4 and Trumpia
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Trumpia
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response8.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing8.01 Ratings00 Ratings
    Interactive voice response8.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking8.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Datatrack Eclipse CMS4 and Trumpia
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Trumpia
    -
    Ratings
    Inbound call routing8.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys8.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    User Ratings
    Eclipse CMS4Trumpia
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.2
    (4 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)