Datto Autotask PSA vs. Service.Direct
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Autotask PSA | Score8.9 out of 10 | N/A | Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017). | N/A |
 Service.Direct | N/A | N/A | Service.Direct is a SaaS solution for service management. Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management. The solution consists of a web portal for service operators, a self-service web portal for customers or employees, a plug-in for MS Outlook and a configuration tool for administrators. Based on a flexible workflow engine, a versatile form… | $70 per month per seat |
| Autotask PSA | Service.Direct | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Autotask PSA | Service.Direct | |
|---|---|---|
| Likelihood to Recommend | 10.0 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |
| Support Rating | 8.4 | - |