TrustRadius: an HG Insights company

Datto Autotask PSA vs. ManageEngine ServiceDesk Plus

Save this comparison

Save this comparison

Datto Autotask PSA

136 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Autotask PSA

    Score8.9 out of 10
    		N/AAutotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A

    ManageEngine ServiceDesk Plus

    Score9.1 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    Autotask PSAManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    Autotask PSAManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Autotask PSAManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of Datto Autotask PSA and ManageEngine ServiceDesk Plus
    Feature
    Datto Autotask PSA
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.020 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM collaboration and documentation00 Ratings10.016 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Datto Autotask PSA and ManageEngine ServiceDesk Plus
    Feature
    Datto Autotask PSA
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Datto Autotask PSA and ManageEngine ServiceDesk Plus
    Feature
    Datto Autotask PSA
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    Autotask PSAManageEngine ServiceDesk Plus
    Likelihood to Recommend
    10.0
    (30 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    7.0
    (4 ratings)
    Support Rating
    8.4
    (4 ratings)
    9.0
    (3 ratings)