TrustRadius: an HG Insights company

ConnectWise PSA vs. Datto RMM

Save this comparison

Save this comparison

ConnectWise PSA

384 Reviews and Ratings

Datto RMM

46 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    		ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    Datto RMM

    Score7.1 out of 10
    		N/ADatto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
    Pricing
    ConnectWise PSADatto RMM
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise PSADatto RMM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ConnectWise PSADatto RMM
    Considered Both Products
    ConnectWise
    No answer on this topic
    Kaseya
    Pablo Magliola
    IT Operations Manager in Information Technology at Fisheye IT (Information Technology & Services, 11-50 employees)
    Chose Datto RMM
    Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise PSADatto RMM
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and Datto RMM
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    Datto RMM
    -
    Ratings
    Organize and prioritize service tickets9.187 Ratings00 Ratings
    Expert directory6.850 Ratings00 Ratings
    Subscription-based notifications7.860 Ratings00 Ratings
    ITSM collaboration and documentation7.667 Ratings00 Ratings
    Ticket creation and submission9.887 Ratings00 Ratings
    Ticket response9.586 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and Datto RMM
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    Datto RMM
    -
    Ratings
    External knowledge base8.267 Ratings00 Ratings
    Internal knowledge base7.576 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and Datto RMM
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    Datto RMM
    -
    Ratings
    Customer portal7.479 Ratings00 Ratings
    IVR10.021 Ratings00 Ratings
    Social integration10.028 Ratings00 Ratings
    Email support9.379 Ratings00 Ratings
    Help Desk CRM integration8.475 Ratings00 Ratings
    Application Performance Management
    Comparison of Application Performance Management features of ConnectWise PSA and Datto RMM
    Feature
    ConnectWise PSA
    -
    Ratings
    Datto RMM
    1.0
    1 Ratings
    Virtualization monitoring00 Ratings1.01 Ratings
    IT Asset Discovery00 Ratings1.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ConnectWise PSA and Datto RMM
    Feature
    ConnectWise PSA
    -
    Ratings
    Datto RMM
    1.0
    1 Ratings
    Remote monitoring00 Ratings1.01 Ratings
    Network device monitoring00 Ratings1.01 Ratings
    Activity Monitoring00 Ratings1.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of ConnectWise PSA and Datto RMM
    Feature
    ConnectWise PSA
    -
    Ratings
    Datto RMM
    1.0
    1 Ratings
    Patch Management00 Ratings1.01 Ratings
    Policy-based automation00 Ratings1.01 Ratings
    Remote Access
    Comparison of Remote Access features of ConnectWise PSA and Datto RMM
    Feature
    ConnectWise PSA
    -
    Ratings
    Datto RMM
    1.0
    1 Ratings
    Attended device access00 Ratings1.01 Ratings
    Unattended device access00 Ratings1.01 Ratings
    Mobile device access00 Ratings1.01 Ratings
    Virtual device access00 Ratings1.01 Ratings
    Multiple-display support00 Ratings1.01 Ratings
    Multiple concurrent sessions00 Ratings1.01 Ratings
    User Ratings
    ConnectWise PSADatto RMM
    Likelihood to Recommend
    8.1
    (118 ratings)
    1.0
    (6 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (30 ratings)
    1.0
    (1 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (20 ratings)
    -
    (0 ratings)
    Online Training
    5.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    -
    (0 ratings)
    Configurability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)