TrustRadius

Datto RMM vs. MSP360 RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Datto RMM
Score 7.0 out of 10
N/A
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
MSP360 RMM
Score 0.0 out of 10
N/A
MSP360 Remote Monitoring and Management. MSP360’s RMM enables the user to manage all aspects of an IT infrastructure within a single dashboard. Features include system resource monitoring, patch management, remote access, and scripting. Licensed per admin with unlimited endpoints.N/A
Pricing
Datto RMMMSP360 RMM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Datto RMMMSP360 RMM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Datto RMMMSP360 RMM
Considered Both Products
Datto RMM
Verified User
Anonymous
Chose Datto RMM
The user interface from Datto RMM is great and the demo looked good.

The moment we got it in our hands it was nothing but problems for us.
Sean Ursulo | TrustRadius Reviewer
Sean Ursulo
Senior Network Engineer
Chose Datto RMM
Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare.
Jacob Boyce | TrustRadius Reviewer
Jacob Boyce
IT Manager
Chose Datto RMM
I feel like we only scratched the surface with what Connectwise Automate (formerly LabTech) could do. I don't remember seeing Connectwise have the ability to auto-update or install apps automatically for you from a selection of managed apps. I do love the simplicity of …
Verified User
Anonymous
Chose Datto RMM
Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless …
PM
Pablo Magliola
IT Operations Manager
Chose Datto RMM
Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need …
MSP360 RMM

No answer on this topic

Features
Datto RMMMSP360 RMM
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Datto RMM
1.0
Ratings
152% below category average
MSP360 RMM
-
Ratings
Virtualization monitoring1.00 Ratings00 Ratings
IT Asset Discovery1.00 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Datto RMM
1.0
Ratings
153% below category average
MSP360 RMM
-
Ratings
Remote monitoring1.00 Ratings00 Ratings
Network device monitoring1.00 Ratings00 Ratings
Activity Monitoring1.00 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Datto RMM
1.0
Ratings
153% below category average
MSP360 RMM
-
Ratings
Patch Management1.00 Ratings00 Ratings
Policy-based automation1.00 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Datto RMM
1.0
Ratings
149% below category average
MSP360 RMM
-
Ratings
Attended device access1.00 Ratings00 Ratings
Unattended device access1.00 Ratings00 Ratings
Mobile device access1.00 Ratings00 Ratings
Virtual device access1.00 Ratings00 Ratings
Multiple-display support1.00 Ratings00 Ratings
Multiple concurrent sessions1.00 Ratings00 Ratings
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Datto RMMMSP360 RMM
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User Ratings
Datto RMMMSP360 RMM
Likelihood to Recommend
1.0
(0 ratings)
-
(0 ratings)
Usability
1.0
(0 ratings)
-
(0 ratings)
User Testimonials
Datto RMMMSP360 RMM
Likelihood to Recommend
Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.
Jacob Boyce | TrustRadius Reviewer
Jacob Boyce
IT Manager
Read full review
No answers on this topic
Pros
  • Remotely view servers and end users systems and specifications.
  • Remotely apply updates and instllations for servers and end user systems.
  • Connect to user sessions for servers and end users systems.
Sean Ursulo | TrustRadius Reviewer
Sean Ursulo
Senior Network Engineer
Read full review
No answers on this topic
Cons
  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
Verified User
Anonymous
Read full review
No answers on this topic
Usability
In my opinion, Datto RMM fails at almost everything you throw at it.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare
Sean Ursulo | TrustRadius Reviewer
Sean Ursulo
Senior Network Engineer
Read full review
No answers on this topic
Return on Investment
  • Excellent tool to help resolve client issues quickly!
  • The developers are always trying to increase the value of the product, and it is making a difference.
Meredith Duke | TrustRadius Reviewer
Meredith Duke
Office Administrator
Read full review
No answers on this topic
ScreenShots

MSP360 RMM Screenshots

Screenshot of the RMM section.Screenshot of the event log tab.Screenshot of the task manager tab.Screenshot of the RMM console.