TrustRadius: an HG Insights company

Daylite vs. Kustomer

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Daylite

35 Reviews and Ratings

Kustomer

68 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Daylite

    Score7.6 out of 10
    Small Businesses (1-50 employees)
    		Daylite is a project management solution built around features such as contact management, scheduling, and sales pipeline tracking.

    $20.83

    per month billed yearly

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    DayliteKustomer
    Editions & Modules
    CRM
    $20.83
    per month billed yearly per user
    CRM
    $25
    per month per user
    Sales
    $33.33
    per month billed yearly per user
    Projects
    $33.33
    per month billed yearly per user
    Sales
    $40
    per month per user
    Projects
    $40
    per month per user
    Business
    $45.83
    per month billed yearly per user
    Business
    $55
    per month per user
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    DayliteKustomer
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—All plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Features
    DayliteKustomer
    Sales Force Automation
    Comparison of Sales Force Automation features of Daylite and Kustomer
    Feature
    Daylite
    9.3
    1 Ratings
    Kustomer
    -
    Ratings
    Customer data management / contact management10.01 Ratings00 Ratings
    Workflow management8.01 Ratings00 Ratings
    Opportunity management10.01 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Daylite and Kustomer
    Feature
    Daylite
    9.0
    1 Ratings
    Kustomer
    -
    Ratings
    Lead management9.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Daylite and Kustomer
    Feature
    Daylite
    8.0
    1 Ratings
    Kustomer
    -
    Ratings
    Task management8.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Daylite and Kustomer
    Feature
    Daylite
    9.0
    1 Ratings
    Kustomer
    -
    Ratings
    Pipeline visualization9.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Daylite and Kustomer
    Feature
    Daylite
    8.5
    1 Ratings
    Kustomer
    -
    Ratings
    Custom fields10.01 Ratings00 Ratings
    Custom objects7.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Daylite and Kustomer
    Feature
    Daylite
    10.0
    1 Ratings
    Kustomer
    -
    Ratings
    Mobile access10.01 Ratings00 Ratings
    Security
    Comparison of Security features of Daylite and Kustomer
    Feature
    Daylite
    9.0
    1 Ratings
    Kustomer
    -
    Ratings
    Role-based user permissions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Daylite and Kustomer
    Feature
    Daylite
    -
    Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets00 Ratings8.017 Ratings
    Expert directory00 Ratings8.314 Ratings
    Subscription-based notifications00 Ratings8.513 Ratings
    ITSM collaboration and documentation00 Ratings8.013 Ratings
    Ticket creation and submission00 Ratings8.018 Ratings
    Ticket response00 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of Daylite and Kustomer
    Feature
    Daylite
    -
    Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base00 Ratings8.014 Ratings
    Internal knowledge base00 Ratings9.014 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Daylite and Kustomer
    Feature
    Daylite
    -
    Ratings
    Kustomer
    8.0
    18 Ratings
    Customer portal00 Ratings8.611 Ratings
    IVR00 Ratings8.310 Ratings
    Social integration00 Ratings7.314 Ratings
    Email support00 Ratings10.018 Ratings
    Help Desk CRM integration00 Ratings6.013 Ratings
    User Ratings
    DayliteKustomer
    Likelihood to Recommend
    8.7
    (10 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.9
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)