Decisions AI vs. Otter.ai

Terrible customer service. I nearly cancelled my account due to errors in billing and no communication. First, Otter.ai began sending out invites to anyone in my organization without my permission, approval or knowledge. The next thing I know, I'm being billed for two people I do not even know. They were within my company, but still. I contacted Otter.ai the only way you can, which is by creating a response from within your account log in. I reached out twice and NEVER received an acknowledgement. However, the two other accounts were credited back, but no response about that either. No apology, nothing. I probably will not renew and will find another similar company with better customer service.

Incentivized

• Provides excellent audio transcriptions.
• Helps spoken communicators assess their messages.
• Provides accurate spacing in the transcript where there are pauses in the recording.

Incentivized

• We don't have the option of creating SRT files for subtitling videos
• We are on the free plan so we are limited to only three uploads

Incentivized

Trint was more difficult to use and would not easily upload my audio recording. In contrast, however, Otter.ai was much more user friendly and easily uploaded my audio transcript. If you are looking for an audio transcription service that doesn't require a complex knowledge of software like this, then I would heartily recommend Otter.ai over Trint!

Incentivized

• Cheap for a business cost
• High cost for the feature set - Would like to see more features.
• Overall helpful for important conversations and meeting notes.

Incentivized