Great Product, lousy Customer Service
Use Cases and Deployment Scope
For business meetings where a lot of planning is set in motion.
Pros
- Keeping meeting notes.
- Indexes Topics
- Playback from script.
- Automatically logs onto meetings listed in my calendar.
Cons
- Customer service is terrible--zero customer interaction.
- Billing system is questionable--was billed for two other accounts just because they were connected to my company.
- Slow to take care of billing issues.
Most Important Features
- Record keeping
- Builds a knowledge base
- Reference
Return on Investment
- At least 2 hours wasted time dealing with billing issues
- 100% stress and irritation trying to fix it.
- Recordings have helped me go back and clarify processes on several occasions.
Other Software Used
UserZoom, Certificate Authority Service by Google Cloud



