TrustRadius

DelightChat vs. WATI.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DelightChat
Score 0.0 out of 10
N/A
A tool that works with Shopify and the WhatsApp API, and used to provide customer service and WhatsApp marketing, and to manage customer conversations from all channels on a single screen. Users can engage with customers over WhatsApp, assign conversations to multiple team members from a single WhatsApp API number.
$49
per month 1000 support tickets & 5000 marketing contacts
WATI.io
Score 8.9 out of 10
N/A
WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.
$49
per month
Pricing
DelightChatWATI.io
Editions & Modules
Startup
$49
per month 1000 support tickets & 5000 marketing contacts
Scale
$99
per month 2000 support tickets & 10000 marketing contacts
Growth
$299
per month 6000 support tickets & 30000 marketing contacts
Standard
$49
per month
Professional
$98
per month
Offerings
Pricing Offerings
DelightChatWATI.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DelightChatWATI.io
Considered Both Products
DelightChat

No answer on this topic

WATI.io
Verified User
Anonymous
Chose WATI.io
Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
Best Alternatives
DelightChatWATI.io
Small Businesses
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Score 7.8 out of 10
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Score 7.8 out of 10
Medium-sized Companies
Dialpad Support
Dialpad Support
Score 9.0 out of 10
Dialpad Support
Dialpad Support
Score 9.0 out of 10
Enterprises
Verint Community
Verint Community
Score 9.9 out of 10
Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DelightChatWATI.io
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
DelightChatWATI.io
Likelihood to Recommend
No answers on this topic
If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Segmented campaigns.
  • Easy to access documents for developers.
  • Integrations with other tools.
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Open marketplace for integrations.
  • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Quick setup gave us good advantage.
  • Easy to use, no need of any technical knowledge.
Verified User
Anonymous
Read full review
ScreenShots