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WATI.io

Score8.9 out of 10

5 Reviews and Ratings

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What is WATI.io?

WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.

Categories & Use Cases

Reviews

What users are saying about WATI.io.
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Fast setup bulk whatsapp messaging tool.

Incentivized
Verified User
Project Manager in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Wati.io provides APIs for broadcast and bulk WhatsApp messaging. By integrating these APIs with in-house software, we send personalized messages to our community members about the latest updates and upcoming events. Wati.io also provides no-code chatbots. We are planning to integrate this as well to make our support system quicker and more scalable.

Pros

  • Segmented campaigns.
  • Easy to access documents for developers.
  • Integrations with other tools.

Cons

  • Open marketplace for integrations.
  • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.

Most Important Features

  • Broadcasting
  • Scheduling

Return on Investment

  • Quick setup gave us good advantage.
  • Easy to use, no need of any technical knowledge.

Alternatives Considered

Gupshup, Twilio and MSG91