DERDACK Enterprise Alert vs. Freshservice
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 DERDACK Enterprise Alert | Score10 out of 10 | Enterprise companies (1,001+ employees) | German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas. | N/A |
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
| DERDACK Enterprise Alert | Freshservice | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual billing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| DERDACK Enterprise Alert | Freshservice | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| DERDACK Enterprise Alert | Freshservice | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.5 |
| Likelihood to Renew | - | 8.7 |
| Usability | 10.0 | 9.5 |
| Availability | - | 9.0 |
| Performance | - | 7.8 |
| Support Rating | 10.0 | 8.4 |
| In-Person Training | - | 7.3 |
| Online Training | - | 7.2 |
| Implementation Rating | - | 9.1 |
| Configurability | - | 7.9 |
| Contract Terms and Pricing Model | - | 7.8 |
| Ease of integration | - | 6.4 |
| Product Scalability | - | 8.1 |
| Professional Services | - | 8.6 |
| Vendor post-sale | - | 8.3 |
| Vendor pre-sale | - | 7.0 |