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Desk.com (discontinued) vs. HubSpot Service Hub

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Desk.com (discontinued)

    Score8.3 out of 10
    N/ADesk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.N/A

    HubSpot Service Hub

    Score8.4 out of 10
    N/AHubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

    $15

    per month per seat

    Pricing
    Desk.com (discontinued)HubSpot Service Hub
    Editions & Modules
    No answers on this topic
    Service Hub Starter
    $15
    per month per seat
    Professional
    $100
    per month per seat
    Enterprise
    $150
    per month per seat
    Enterprise
    Starting at $1,200
    per month
    Offerings
    Pricing Offerings
    Desk.com (discontinued)HubSpot Service Hub
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    Desk.com (discontinued)HubSpot Service Hub
    Considered Both Products
    Discontinued Products
    Chose Desk.com (discontinued)
    Desk.com and Salesforce Service Cloud can be very easily implemented, administered, and scaled across support teams within the organization. It is truly an industry gold standard as it has a lot of great out-of-the-box functionality and does not require as much customization …
    Incentivized
    HubSpot
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Desk.com (discontinued)HubSpot Service Hub
    Incident and problem management
    Comparison of Incident and problem management features of Desk.com (discontinued) and HubSpot Service Hub
    Feature
    Desk.com (discontinued)
    -
    Ratings
    HubSpot Service Hub
    7.9
    15 Ratings
    Organize and prioritize service tickets00 Ratings7.515 Ratings
    Expert directory00 Ratings7.94 Ratings
    Subscription-based notifications00 Ratings8.26 Ratings
    ITSM collaboration and documentation00 Ratings7.65 Ratings
    Ticket creation and submission00 Ratings8.515 Ratings
    Ticket response00 Ratings7.815 Ratings
    Self Help Community
    Comparison of Self Help Community features of Desk.com (discontinued) and HubSpot Service Hub
    Feature
    Desk.com (discontinued)
    -
    Ratings
    HubSpot Service Hub
    8.5
    14 Ratings
    External knowledge base00 Ratings8.714 Ratings
    Internal knowledge base00 Ratings8.214 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Desk.com (discontinued) and HubSpot Service Hub
    Feature
    Desk.com (discontinued)
    -
    Ratings
    HubSpot Service Hub
    8.1
    6 Ratings
    Customer portal00 Ratings9.14 Ratings
    IVR00 Ratings7.13 Ratings
    Social integration00 Ratings7.34 Ratings
    Email support00 Ratings7.86 Ratings
    Help Desk CRM integration00 Ratings9.26 Ratings
    User Ratings
    Desk.com (discontinued)HubSpot Service Hub
    Likelihood to Recommend
    8.2
    (38 ratings)
    8.5
    (16 ratings)
    Likelihood to Renew
    8.4
    (14 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (19 ratings)
    8.7
    (4 ratings)
    Availability
    1.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (21 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)