Desk.com (discontinued) vs. Fin by Intercom

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Desk.com (discontinued)	Score8.3 out of 10	N/A	Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.	N/A
Fin by Intercom	Score8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

Community Pulse
Key User Insights
	Desk.com (discontinued)	Fin by Intercom
Considered Both Products	Discontinued Products Lilli Gordon Senior Customer Success Manager in Customer Service at Culture Amp (Human Resources, 501-1000 employees) Chose Desk.com (discontinued) Desk connects directly with Salesforce with many other teams in the business use. This tool did take longer to set up because of all the customization possibilities. There is a good amount of customization that needs to be completed in order to make it function correctly and … Incentivized Helpful? Verified User Chose Desk.com (discontinued) In my opinion, Intercom is more customer oriented, using chat and real time marketing features. Desk.com is a more old school solution focused on tickets and cases. Desk.com does not have much integration capacities with your platform, Intercom has lots of features around this, … Incentivized Helpful?	Intercom Jordon Sargent Account Executive in Sales at Qzzr (Computer Software, 11-50 employees) Chose Fin by Intercom We used Desk.com for a little while but never really dove into it because the initial set up and learning curve was too much. I wish we would have given it more of a try, but based on our needs, Intercom was just more user friendly and easy to use. Incentivized Helpful? TJ Ruff Customer Success - Sales Leadership in Sales at ClientSuccess (Computer Software, 11-50 employees) Chose Fin by Intercom Compared to most of the competitive market, Intercom seems to be the most human/personable approach to customer success, customer service, and technical support. The alternatives are primarily built on an archaic approach - "take a ticket and wait in line" - that we worried … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
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	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
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User Ratings
	Desk.com (discontinued)	Fin by Intercom
Likelihood to Recommend	8.2 (38 ratings)	8.2 (321 ratings)
Likelihood to Renew	8.4 (14 ratings)	10.0 (21 ratings)
Usability	8.3 (19 ratings)	8.8 (228 ratings)
Availability	1.0 (2 ratings)	9.1 (1 ratings)
Performance	10.0 (1 ratings)	9.1 (1 ratings)
Support Rating	8.2 (21 ratings)	5.7 (10 ratings)
Online Training	- (0 ratings)	7.4 (2 ratings)
Implementation Rating	10.0 (1 ratings)	6.6 (5 ratings)
Product Scalability	- (0 ratings)	9.1 (1 ratings)

Desk.com (discontinued) vs. Fin by Intercom

Desk.com (discontinued)

Fin by Intercom

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