Desk.com (discontinued) vs. Issuetrak
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 Issuetrak | Score7 out of 10 | N/A | Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation. | $270 per month 10 agents (Team plan minimum) |
| Desk.com (discontinued) | Issuetrak | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | $2,000 one-time fee per installation | ||||||||||||||
| Additional Details | — | Issuetrak Product Experts can provide for a quote for Cloud+ plans. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | Issuetrak | ||||||||||||||||
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| Incident and problem management |
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| Desk.com (discontinued) | Issuetrak | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 7.0 |
| Likelihood to Renew | 8.4 | 4.0 |
| Usability | 8.3 | - |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 10.0 |
| Implementation Rating | 10.0 | - |