Desk.com (discontinued) vs. Khoros Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
| Desk.com (discontinued) | Khoros Service | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | Khoros Service | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 8.5 |
| Likelihood to Renew | 8.4 | 8.2 |
| Usability | 8.3 | 7.3 |
| Availability | 1.0 | 9.0 |
| Performance | 10.0 | 9.0 |
| Support Rating | 8.2 | 8.1 |
| In-Person Training | - | 9.0 |
| Online Training | - | 7.3 |
| Implementation Rating | 10.0 | 7.6 |
| Product Scalability | - | 8.3 |