Desk.com (discontinued) vs. osTicket
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
| Desk.com (discontinued) | osTicket | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | osTicket | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Desk.com (discontinued) | osTicket | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 9.1 |
| Likelihood to Renew | 8.4 | 10.0 |
| Usability | 8.3 | 8.0 |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 1.0 |
| Implementation Rating | 10.0 | 10.0 |