Desk.com (discontinued) vs. Parature (Discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 Parature (Discontinued) | Score5 out of 10 | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. | N/A |
| Desk.com (discontinued) | Parature (Discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | Parature (Discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 6.7 |
| Likelihood to Renew | 8.4 | 6.1 |
| Usability | 8.3 | 2.0 |
| Availability | 1.0 | 7.5 |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 1.0 |
| Implementation Rating | 10.0 | - |