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Desk.com (discontinued) vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Desk.com (discontinued)

    Score8.3 out of 10
    N/ADesk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.N/A

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    Desk.com (discontinued)Zoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    Desk.com (discontinued)Zoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsA discount is offered for yearly billing.
    More Pricing Information
    Community Pulse
    Desk.com (discontinued)Zoho Desk
    Considered Both Products
    Discontinued Products
    Chose Desk.com (discontinued)
    This one seemed to have the best Salesforce integration and seemed to be the best for having all of our different teams (sales, retention, support, marketing, SRM, etc.) in one place. Also, we were able to get a very good price. The other platforms seemed like they would be too …
    Incentivized
    Zoho
    Chose Zoho Desk
    Desk.com was too complicated and was cost prohibitive. We had switched from Desk by Salesforce to Zoho Desk
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Desk.com (discontinued)Zoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Desk.com (discontinued) and Zoho Desk
    Feature
    Desk.com (discontinued)
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Desk.com (discontinued) and Zoho Desk
    Feature
    Desk.com (discontinued)
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Desk.com (discontinued) and Zoho Desk
    Feature
    Desk.com (discontinued)
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    Desk.com (discontinued)Zoho Desk
    Likelihood to Recommend
    8.2
    (38 ratings)
    7.8
    (23 ratings)
    Likelihood to Renew
    8.4
    (14 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (19 ratings)
    9.4
    (12 ratings)
    Availability
    1.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (21 ratings)
    8.7
    (12 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)