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Deskpro vs. JitBit Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Deskpro

    N/AN/ADeskpro creates helpdesk software that provides support experiences for businesses across the globe, with the freedom to host the helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside…

    $29

    per month per user

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    DeskproJitBit Help Desk
    Editions & Modules
    No answers on this topic
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    DeskproJitBit Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    DeskproJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Deskpro and JitBit Help Desk
    Feature
    Deskpro
    -
    Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings10.03 Ratings
    Subscription-based notifications00 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    Self Help Community
    Comparison of Self Help Community features of Deskpro and JitBit Help Desk
    Feature
    Deskpro
    -
    Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base00 Ratings8.02 Ratings
    Internal knowledge base00 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Deskpro and JitBit Help Desk
    Feature
    Deskpro
    -
    Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings7.02 Ratings
    User Ratings
    DeskproJitBit Help Desk
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (4 ratings)