TrustRadius: an HG Insights company

What is Deskpro?

Deskpro creates helpdesk software that provides support experiences for businesses across the globe, with the freedom to host the helpdesk in the Cloud or On-Premise.

Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience.

Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. Its analytics and reporting tools allow businesses to monitor performance and make data-driven decisions.

Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. The solution boasts users among thousands of companies including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, and Airbus.

Media

Screenshot of Deskpro Ticketing Interface
Screenshot of Deskpro Voice - Call Center Software
Screenshot of Deskpro Reports & Analytics Interface
Screenshot of Deskpro Messenger Widget (Live Chat)
Screenshot of Deskpro Help Center & Knowledge Base

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Screenshot of Deskpro Ticketing Interface