TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Deskpro

    N/AN/ADeskpro creates helpdesk software that provides support experiences for businesses across the globe, with the freedom to host the helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside…

    $29

    per month per user

    Kayako

    Score6.9 out of 10
    N/AKayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.

    $79

    per month

    Pricing
    DeskproKayako
    Editions & Modules
    No answers on this topic
    Kayako One
    $79
    per month
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    DeskproKayako
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    DeskproKayako
    Incident and problem management
    Comparison of Incident and problem management features of Deskpro and Kayako
    Feature
    Deskpro
    -
    Ratings
    Kayako
    2.0
    11 Ratings
    Organize and prioritize service tickets00 Ratings1.011 Ratings
    Expert directory00 Ratings1.05 Ratings
    Subscription-based notifications00 Ratings1.08 Ratings
    ITSM collaboration and documentation00 Ratings1.07 Ratings
    Ticket creation and submission00 Ratings7.011 Ratings
    Ticket response00 Ratings1.011 Ratings
    Self Help Community
    Comparison of Self Help Community features of Deskpro and Kayako
    Feature
    Deskpro
    -
    Ratings
    Kayako
    1.0
    9 Ratings
    External knowledge base00 Ratings1.09 Ratings
    Internal knowledge base00 Ratings1.08 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Deskpro and Kayako
    Feature
    Deskpro
    -
    Ratings
    Kayako
    1.0
    10 Ratings
    Customer portal00 Ratings1.07 Ratings
    IVR00 Ratings1.02 Ratings
    Social integration00 Ratings1.04 Ratings
    Email support00 Ratings1.010 Ratings
    Help Desk CRM integration00 Ratings1.06 Ratings
    User Ratings
    DeskproKayako
    Likelihood to Recommend
    -
    (0 ratings)
    1.0
    (22 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.8
    (11 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    7.5
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    2.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)