| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 DeskRoll Remote Desktop | Score9.5 out of 10 | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month |
 LogMeIn Rescue | Score8.7 out of 10 | N/A | LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue… | $1,299 per year |
| DeskRoll Remote Desktop | LogMeIn Rescue | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
| Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
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| DeskRoll Remote Desktop | LogMeIn Rescue | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| DeskRoll Remote Desktop | LogMeIn Rescue | ||||||||||||||||||||||||||||||||||||||||||||||
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| Remote Administration |
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| DeskRoll Remote Desktop | LogMeIn Rescue | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 8.1 |
| Likelihood to Renew | - | 8.0 |
| Usability | - | 8.4 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 9.1 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 8.2 |
| Product Scalability | - | 9.1 |