| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 DeskRoll Remote Desktop | Score9.5 out of 10 | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month |
 TeamViewer | Score8.5 out of 10 | N/A | TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features. | $299 per year |
| DeskRoll Remote Desktop | TeamViewer | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | $3.25 per seat/per month | Optional | ||||||||||||||
| Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| DeskRoll Remote Desktop | TeamViewer | |
|---|---|---|
| Considered Both Products | Chose DeskRoll Remote Desktop Cost, ease of use, file transfer and chat capabilities. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| DeskRoll Remote Desktop | TeamViewer | |||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Remote Administration |
| |||||||||||||||||||||||||||||||
| DeskRoll Remote Desktop | TeamViewer | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 8.7 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 9.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 9.4 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 8.9 |
| Configurability | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.4 |
| Vendor pre-sale | - | 9.1 |
