DialedIn vs. Dialpad Sell

DialedIn

Dialpad Sell

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DialedIn	Score 1.6 out of 10	N/A	DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.	$35 per month per user
Dialpad Sell	Score 9.5 out of 10	N/A	Dialpad Sell is a phone system built for sales, with real-time coaching and CRM integrations. It features call analytics, voice intelligence with objection handling, call sentiment analysis for just-in-time coaching, and support for a range of headsets and phones.	N/A

Pricing

DialedIn

Dialpad Sell

Editions & Modules

Enterprise Plus (200+ Users): $35
per month per user
Enterprise (100-199 Users): $49
per month per user
Professional (50-99 Users): $79
per month per user
Small Business (5-49 Users): $99
per month per user

No answers on this topic

Offerings

Pricing Offerings
DialedIn	Dialpad Sell
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

Discount available for annual commitment.

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More Pricing Information

Community Pulse
	DialedIn	Dialpad Sell
Considered Both Products	DialedIn Verified User Anonymous Chose DialedIn Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources. Incentivized Helpful? Arlen Graves IT & Facilities Director Chose DialedIn When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to … Incentivized Helpful?	Dialpad Sell Verified User Anonymous Chose Dialpad Sell To be honest, this was already integrated in the organization when I joined here and I do not find the need to change anything. Dialpad Sell is so simple and easy to navigate and loaded with so many features and options that you would not need to switch to any other alternative. Incentivized Helpful? Verified User Anonymous Chose Dialpad Sell The mobile app was the reason we started looking away from RingCentral. The biggest issue I personally had with RingCentral was that inbound calls could really throw people off. If you were working in SFDC and you hadn't saved, an inbound call would erase all that work you had … Incentivized Helpful? KM Karly Mulligan Compliance Consultant Chose Dialpad Sell I like Dialpad so much more than PB simply for its analytics and follow up notes. I also love how you can text clients through DP which in PB, you cannot do. The AI technology and communications with the user is something that is so beneficial to it's users and therefore, I … Incentivized Helpful? SC Sara Cordova csr Chose Dialpad Sell Microsoft is not as fast or efficient as Dialpad Sell is also the history on Microsoft isn't saved the same way. I think its harder for the normal person to find how to navigate Microsoft than it is Dialpad Sell! we have both options here at the call center that i work at and … Incentivized Helpful? ES Eddy Smith Customer Service Manager Chose Dialpad Sell Dialpad Sell offers an amazing array of features for the price. Some of the products I evaluated were up to 10x the price of Dialpad Sell and lacked the voice intelligence features Incentivized Helpful? Kailey Poore Acquisition and Market Research Analyst Chose Dialpad Sell I chose Dialpad over RingCentral because the pricing was much better and the analytics go way more in depth. Implementation was a lot more robust and I feel Dialpad had way better customer service. Incentivized Helpful? Verified User Anonymous Chose Dialpad Sell I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach. Incentivized Helpful? Verified User Anonymous Chose Dialpad Sell Google voice is more affordable but has fewer options for customization. We needed Dialpad Sell to be able to route calls appropriately and the price was better for our needs. Google Voice is great for a one-line, one-number account to have a business line on your same personal … Incentivized Helpful? RP Robert Powell VP of Business Development Chose Dialpad Sell It's as good, but more cost effective. Incentivized Helpful? VJ Vidit Joshi Recruiter Chose Dialpad Sell It is more appropriate to use and is better suited to my job than any other product. It has all the features of a caller app with other amazing integrations. I am a huge fan of how it summarises the conversation and I can always go back to a call and listen to something I want … Incentivized Helpful? Verified User Anonymous Chose Dialpad Sell Talkdesk and Five9 Incentivized Helpful? Verified User Anonymous Chose Dialpad Sell Dialpad [Sell] has more offerings comparatively. Incentivized Helpful?

Features

DialedIn

Dialpad Sell

Preview Dialer

Comparison of Preview Dialer features of Product A and Product B
	DialedIn - Ratings	Dialpad Sell 8.0 Ratings 11% above category average
Contact preview	00 Ratings	8.00 Ratings
Dialer-CRM integration	00 Ratings	8.00 Ratings
Call notes & tags	00 Ratings	8.00 Ratings
Automatic call logging	00 Ratings	8.00 Ratings

Core Dialer

Comparison of Core Dialer features of Product A and Product B
	DialedIn - Ratings	Dialpad Sell 8.5 Ratings 11% above category average
Outbound dialing	00 Ratings	8.00 Ratings
Inbound routing	00 Ratings	8.00 Ratings
Custom caller ID	00 Ratings	7.10 Ratings
Click-to-call	00 Ratings	9.00 Ratings
Recorded voicemail drop	00 Ratings	10.00 Ratings
Dialer contact import	00 Ratings	8.90 Ratings
Campaign & list management	00 Ratings	8.20 Ratings

Call Follow-up and Quality Assurance

Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
	DialedIn - Ratings	Dialpad Sell 8.0 Ratings 6% above category average
Follow-up calls	00 Ratings	8.00 Ratings
Dialer reporting & analytics	00 Ratings	7.00 Ratings
Dialer compliance	00 Ratings	9.00 Ratings

Best Alternatives
	DialedIn	Dialpad Sell
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Dialpad Sell Score 9.5 out of 10	Bright Pattern Contact Center Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DialedIn	Dialpad Sell
Likelihood to Recommend	9.0 (0 ratings)	8.9 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (0 ratings)
Usability	- (0 ratings)	8.4 (0 ratings)

User Testimonials
	DialedIn	Dialpad Sell
Likelihood to Recommend	Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages. Incentivized Verified User Anonymous Read full review	Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited. GK Gautam Kumar Team Lead Read full review
Pros	Analytics / reporting Intuitive campaign management Data management Incentivized Verified User Anonymous Read full review	Speed of the messages that are sent are excellent! The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue The saving of information so i dont have to retype everything over again SC Sara Cordova csr Read full review
Cons	Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release. Incentivized Arlen Graves IT & Facilities Director Read full review	The biggest thing for me is being able to link calls to specific objects in SalesForce. In the app, you can link a contact to an object, but I often call the same contact several times, so I have to create a report in Salesforce and manually link the call everytime that way. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	We love using Dialpad and will continue to use it Ganga Kumar Talent Acquisition Associate Read full review
Usability	No answers on this topic	Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team Incentivized Verified User Anonymous Read full review
Alternatives Considered	When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it. Incentivized Arlen Graves IT & Facilities Director Read full review	I like Dialpad so much more than PB simply for its analytics and follow up notes. I also love how you can text clients through DP which in PB, you cannot do. The AI technology and communications with the user is something that is so beneficial to it's users and therefore, I highly recommend this product over others Incentivized KM Karly Mulligan Compliance Consultant Read full review
Return on Investment	It increases our contact rate and provides real time control of data to maximize our sales efforts and production. Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used. Incentivized Arlen Graves IT & Facilities Director Read full review	It has helped me to understand easily the different accents of people Dialpad has helped me to analyze my past calls and help me to grow It also shows the number of Csats and your team in real time which also creates a healthy competition Verified User Anonymous Read full review
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