TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialfire

    N/AN/ADialfire turns a browser into a complete outbound call center with predictive dialer, automated workflows, and integrated voip.

    $0

    per minute

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Pricing
    DialfireFive9
    Editions & Modules
    Predictive dialing
    $0.001
    per minute
    Voice recording
    $0.001
    per minute
    Activities module
    $0.001
    per minute
    Customizable campaigns
    $0.002
    per minute
    Campaign scripting
    $0.002
    per minute
    Google Calendar Connector
    $0.002
    per minute
    Dialfire platform
    $0.005
    per minute
    Inbound call blending
    $0.005
    per minute
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    DialfireFive9
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
    More Pricing Information
    Features
    DialfireFive9
    Contact Center Software
    Comparison of Contact Center Software features of Dialfire and Five9
    Feature
    Dialfire
    -
    Ratings
    Five9
    8.0
    14 Ratings
    Agent dashboard00 Ratings7.514 Ratings
    Validate callers00 Ratings6.213 Ratings
    Outbound response00 Ratings7.112 Ratings
    Call forwarding00 Ratings8.110 Ratings
    Click-to-call (CTC)00 Ratings9.910 Ratings
    Warm transfer00 Ratings8.012 Ratings
    Predictive dialing00 Ratings10.011 Ratings
    Interactive voice response00 Ratings10.010 Ratings
    REST APIs00 Ratings8.09 Ratings
    Call scripts00 Ratings5.111 Ratings
    Call tracking00 Ratings8.514 Ratings
    Multichannel integration00 Ratings6.613 Ratings
    CRM software integration00 Ratings8.513 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Dialfire and Five9
    Feature
    Dialfire
    -
    Ratings
    Five9
    8.6
    23 Ratings
    Inbound call routing00 Ratings8.512 Ratings
    Omnichannel inbound routing00 Ratings6.610 Ratings
    Recording00 Ratings9.013 Ratings
    Quality management00 Ratings8.023 Ratings
    Call analytics00 Ratings10.013 Ratings
    Historical reporting00 Ratings8.514 Ratings
    Live reporting00 Ratings8.012 Ratings
    Customer interaction analytics00 Ratings10.011 Ratings
    User Ratings
    DialfireFive9
    Likelihood to Recommend
    -
    (0 ratings)
    6.5
    (38 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (9 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)