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Dialpad Connect vs. Dialpad Support

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Dialpad Connect

498 Reviews and Ratings

Dialpad Support

74 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Connect

    Score8.1 out of 10
    		N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    Dialpad Support

    Score9 out of 10
    		N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    Dialpad ConnectDialpad Support
    Editions & Modules
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    Dialpad ConnectDialpad Support
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dialpad ConnectDialpad Support
    Considered Both Products
    Dialpad
    No answer on this topic
    Dialpad
    Verified User
    Chose Dialpad Support
    Dialpad and Ringcentral (along with most Cloud VOIP services) are all very similar now and the only difference is their unique approach to the interface. In most cases we would go with a brand that is well know or a common name among other institutions. Dialpad brings a sense …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Dialpad ConnectDialpad Support
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    8.3
    62 Ratings
    Dialpad Support
    -
    Ratings
    High quality audio8.461 Ratings00 Ratings
    High quality video8.236 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    7.9
    26 Ratings
    Dialpad Support
    -
    Ratings
    Desktop sharing7.926 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    8.3
    37 Ratings
    Dialpad Support
    -
    Ratings
    Calendar integration8.431 Ratings00 Ratings
    Meeting initiation7.927 Ratings00 Ratings
    Record meetings / events8.731 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    8.2
    20 Ratings
    Dialpad Support
    -
    Ratings
    Live chat8.220 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    8.0
    35 Ratings
    Dialpad Support
    -
    Ratings
    User authentication7.828 Ratings00 Ratings
    Participant roles & permissions8.233 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    8.2
    56 Ratings
    Dialpad Support
    -
    Ratings
    Hosted PBX8.227 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.833 Ratings00 Ratings
    Directory of employee names8.752 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    8.3
    68 Ratings
    Dialpad Support
    -
    Ratings
    Answering rules8.956 Ratings00 Ratings
    Call recording7.562 Ratings00 Ratings
    Call park8.445 Ratings00 Ratings
    Call screening8.651 Ratings00 Ratings
    Message alerts8.763 Ratings00 Ratings
    Business SMS/External Messaging8.755 Ratings00 Ratings
    Online Fax7.416 Ratings00 Ratings
    Voicemail Transcription8.364 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    7.7
    57 Ratings
    Dialpad Support
    -
    Ratings
    Mobile app for iOS7.737 Ratings00 Ratings
    Mobile app for Android7.733 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    7.9
    49 Ratings
    Dialpad Support
    -
    Ratings
    Centralized communications management8.239 Ratings00 Ratings
    Team messaging8.135 Ratings00 Ratings
    Team document sharing7.721 Ratings00 Ratings
    Call and meeting analytics7.839 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    -
    Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard00 Ratings8.534 Ratings
    Validate callers00 Ratings8.632 Ratings
    Outbound response00 Ratings8.932 Ratings
    Call forwarding00 Ratings8.833 Ratings
    Click-to-call (CTC)00 Ratings8.531 Ratings
    Warm transfer00 Ratings8.030 Ratings
    Predictive dialing00 Ratings7.223 Ratings
    Interactive voice response00 Ratings8.228 Ratings
    REST APIs00 Ratings7.115 Ratings
    Call scripts00 Ratings8.025 Ratings
    Call tracking00 Ratings8.030 Ratings
    Multichannel integration00 Ratings8.322 Ratings
    CRM software integration00 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Dialpad Connect and Dialpad Support
    Feature
    Dialpad Connect
    -
    Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing00 Ratings7.933 Ratings
    Omnichannel inbound routing00 Ratings8.417 Ratings
    Recording00 Ratings8.632 Ratings
    Quality management00 Ratings8.628 Ratings
    Call analytics00 Ratings8.632 Ratings
    Historical reporting00 Ratings8.631 Ratings
    Live reporting00 Ratings8.929 Ratings
    Customer surveys00 Ratings7.415 Ratings
    Customer interaction analytics00 Ratings8.321 Ratings
    User Ratings
    Dialpad ConnectDialpad Support
    Likelihood to Recommend
    7.6
    (291 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    8.9
    (10 ratings)
    9.1
    (3 ratings)
    Usability
    8.5
    (46 ratings)
    8.3
    (15 ratings)
    Availability
    8.3
    (4 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (57 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.3
    (6 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.6
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.9
    (4 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)