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Dialpad Support vs. Genesys Cloud CX

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Dialpad Support

74 Reviews and Ratings

Genesys Cloud CX

757 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Support

    Score9 out of 10
    		N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    Dialpad SupportGenesys Cloud CX
    Editions & Modules
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Dialpad SupportGenesys Cloud CX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing plans can also be billed hourly.
    More Pricing Information
    Features
    Dialpad SupportGenesys Cloud CX
    Contact Center Software
    Comparison of Contact Center Software features of Dialpad Support and Genesys Cloud CX
    Feature
    Dialpad Support
    8.2
    34 Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard8.534 Ratings8.6394 Ratings
    Validate callers8.632 Ratings9.0346 Ratings
    Outbound response8.932 Ratings9.0308 Ratings
    Call forwarding8.833 Ratings8.6334 Ratings
    Click-to-call (CTC)8.531 Ratings8.8269 Ratings
    Warm transfer8.030 Ratings9.2381 Ratings
    Predictive dialing7.223 Ratings8.8226 Ratings
    Interactive voice response8.228 Ratings9.0327 Ratings
    REST APIs7.115 Ratings7.9275 Ratings
    Call scripts8.025 Ratings8.0305 Ratings
    Call tracking8.030 Ratings8.8371 Ratings
    Multichannel integration8.322 Ratings8.4300 Ratings
    CRM software integration8.422 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Dialpad Support and Genesys Cloud CX
    Feature
    Dialpad Support
    8.4
    34 Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing7.933 Ratings8.6366 Ratings
    Omnichannel inbound routing8.417 Ratings8.9283 Ratings
    Recording8.632 Ratings9.2371 Ratings
    Quality management8.628 Ratings9.0340 Ratings
    Call analytics8.632 Ratings8.9350 Ratings
    Historical reporting8.631 Ratings8.2365 Ratings
    Live reporting8.929 Ratings8.7360 Ratings
    Customer surveys7.415 Ratings7.7221 Ratings
    Customer interaction analytics8.321 Ratings9.0265 Ratings
    User Ratings
    Dialpad SupportGenesys Cloud CX
    Likelihood to Recommend
    8.7
    (35 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    9.0
    (38 ratings)
    Usability
    8.3
    (15 ratings)
    8.6
    (69 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    6.2
    (100 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (9 ratings)